Enterprise Customer Service Company Kustomer Raises $40 Million

By Annie Baker ● May 30, 2019
  • Enterprise customer service Kustomer announced it raised $40 million in Series D funding led by Tiger Global Management
  • Battery Ventures also participated in this round of funding
  • Including this round, Kustomer has raised $113.5 million total

Kustomer, a SaaS platform company that is disrupting the enterprise customer service industry, announced it has raised $40 million in Series D funding led Tiger Global Management. Current investor Battery Ventures also participated in this round of funding

This funding round has marked Kustomer’s third round of funding in under a year. And this round brings the company’s total funding to $113.5 million.

“Today’s successful businesses are using Kustomer to deliver personalized, responsive, and high value service in less time and at less cost. As a result, we have seen our growth trajectory outpacing many successful enterprise SaaS vendors at a similar stage. Looking to the future, we will use these funds to further invest in automated intelligence and ensure the platform extends our lead in innovation over legacy systems such as Salesforce and Zendesk. We are excited to continue to accelerate our growth and bring increasingly intelligent and differentiated solutions to our customers,” said Kustomer CEO and co-founder Brad Birnbaum.

Launched in 2015 by Birnbaum and CTO Jeremy Suriel, Kustomer essentially empowers businesses to provide the data-driven support that is necessary to succeed in today’s customer-first world. And its platform uses intelligence to automate repetitive and manual tasks to provide service agents with unprecedented insights into a customer’s history.

Kustomer also leverages customer data and omnichannel communication capabilities to enable companies that is able to seamlessly connect with customers in ways unavailable in other products. And Kustomer is the only company that provides the technology and tools needed to meet the growing expectations of consumers. Some of the brands that use Kustomer platform includes Ring, Rent the Runway, Glovo, Glossier, Away and UNTUCKit.

Wendi Sturgis, the CEO of Yext Europe and Chief Client Officer of Yext, is also joining Kustomer’s board of directors as an independent board member. Sturgis previously held a leadership position at tech companies like Oracle, Gartner, Right Media, and Yahoo.

“Kustomer is one of the fastest-growing startups in its space, and I am pleased to join them on their mission to redefine what it means to truly put the customer first, radically shift the approach to customer management and ultimately manifest this in state-of-the-art marketing automation,” explained Sturgis. “Plus, when it comes to leadership teams, I am drawn most to disruptors — but only those with the highest integrity. I could not have chosen better, in coming to work with Brad Birnbaumand the incredible team he has assembled.”

Kustomer has seen rapid growth over the past year. For example, the company grew by 350% and it expanded operations to Raleigh-Durham, North Carolina. Plus Kustomer is going to continue to grow abroad by increasing its European presence and the company is planning to double its overall staff size worldwide by the end of the year.