Lorikeet, an AI company that creates universal AI concierges for businesses, has raised a $35 million Series A funding round. The investment, led by QED Investors, will be used to advance product development and go-to-market efforts.
The funding round also included participation from prominent investors such as Blackbird, Square Peg, Skip Capital, Capital49, and Airtree, bringing Lorikeet’s total funding to over $50 million. The company already serves several major businesses, including Airwallex and Linktree
Since its public launch in October, Lorikeet’s revenue has grown tenfold. The company’s platform goes beyond traditional chatbots, with its AI concierges capable of making informed decisions and taking action to resolve problems across chat, email, and voice channels. Lorikeet employs a unique approach to AI safety, utilizing granular permissions and dynamic gating to prevent risky actions..
KEY QUOTES:
“Even if they’re wrapped up in ‘AI agent’ buzzwords, chatbots that recite self-serve FAQ steps are fundamentally unable to solve the types of issues customers have in the real world. Customers don’t want to be told how to fix their problems. They want a concierge that actually solves them. That’s what we’ve focused on from day one.”
“While others were picking the low-hanging fruit, we built a ladder. We decided from the start that we didn’t want to focus on FAQ summaries. We focused on working with companies in highly regulated sectors like financial services, healthcare, and energy in order to challenge ourselves to build a system able to take high-consequence actions in the toughest environments.”
Steve Hind, co-founder and CEO of Lorikeet
“As fintech specialists for more than a decade, we are keenly aware of the unique challenges fintechs and financial services companies face in customer experience. Complex industries need unique solutions, and the AI revolution continues to reduce costs and improve customer experience. While others are building chatbots that push customers toward self-service, Lorikeet has cracked the code on AI that actually resolves issues end to end. Their approach to safe, controlled automation in financial services and other complex industries is exactly what the market needs, and their early traction with leading fintechs validates the massive opportunity ahead.
“With new capital in hand and a clear product advantage, Lorikeet plans to double down on R&D and global go-to-market efforts in the second half of 2025.”
Victoria Zuo, Principal at QED Investors
