Lowe’s Companies (LOW) Announces Augmented Video Chat Service For Virtual Home Visits

By Amit Chowdhry ● June 1, 2020
  • To help keep Pros working, Lowe’s Companies, Inc. (NYSE: LOW) announced the launch of Lowe’s for Pros JobSIGHT powered by Streem, an augmented video chat service that enables Pros to conduct virtual home visits with customers

To help keep Pros working, Lowe’s Companies, Inc. (NYSE: LOW) announced its first step in a previously announced $25 million commitment for supporting small businesses with the launch of Lowe’s for Pros JobSIGHT powered by Streem, which is an augmented video chat service that enables Pros to conduct virtual home visits with customers. Pros are able to sign up on LowesForPros.com/ProLoyalty.

As more people are staying at home, the need to keep homes running safely has become increasingly important. The new offering allows Pros the ability to interact with homeowners and clients without entering their homes — which expands their job opportunities.

This service combines video, computer vision, and augmented reality capabilities (AR) to help Pros evaluate repair and maintenance projects. And during virtual consultations, Lowe’s for Pros JobSIGHT provides Pros the ability to video chat with customers, troubleshoot, quickly detect serial numbers and product details, and review a one-page summary for addressing follow-up needs all without being in the home of the customer.

At this time, Pros can also save 5% off every day on eligible purchases plus zero interest for 60 days when using their Lowe’s Business Account (LBA) or extended terms when using their Lowe’s Accounts Receivable (LAR). And this announcement builds on previous efforts to support Pros, including a dedicated Pro shopping hour from 6:00 – 7:00 AM, curbside loading, delivery to Pro jobsites, and small business grants.

“We rely on Pros now more than ever to keep our homes and businesses safely up and running, which is why we are working hard to build new ways to keep Pros working and to be the new home for Pros both now and into the future,” explained Fred Stokes, senior vice president of Pro Sales and Services for Lowe’s. “Today’s announcement with Streem is just the first of many ways we will provide Pros new and innovative options to connect with their customers while social distancing. We will continue to invest in expanded Pro product offerings and prioritize services and partnerships to help run and grow their businesses.”

Lowe’s for Pros JobSIGHT also enables Pros to identify parts to order and troubleshoot issues all from their phone, saving the need for an initial in-home visit. And Pros can use the on-screen laser pointer and AR quick-draw tools to guide customers through a virtual consultation might even help the customer complete a simple repair themselves.

Following a session, Pros can review a shareable one-page summary, including full video and audio, hi-res photos, and notes to address follow-up needs. And Lowe’s for Pros JobSIGHT is designed to be as accessible as possible to Pros and their customers.

This experience works entirely through a mobile web browser (no app download required). And it is compatible with most modern iPhones, iPad, and Android devices.

“The partnership between Lowe’s and Streem addresses the immediate needs of Pros and consumers at a time when safely providing essential home services has become more important than ever,” said Rex Tibbens, chief executive officer of Frontdoor (the parent company of Streem). “By leveraging Streem’s proprietary technology, Pros can conduct thorough, contactless consultations efficiently, accurately and conveniently.”

Lowe’s Companies, Inc. (NYSE: LOW) had invested $340 million in the first quarter of 2020 in financial support for its associates, healthcare workers, and first responders. And Lowe’s has also committed $50 million in support for local communities.