Medallia has completed a recapitalization agreement with its lenders, significantly reducing its outstanding debt and securing $150 million in new capital.
The transaction transfers ownership of the AI-driven experience management company to an investor group led by funds managed by Blackstone, along with Apollo and FS KKR Capital Corp.
The amount of debt eliminated through the recapitalization was not disclosed.
Medallia plans to use its strengthened balance sheet and new financing to accelerate investments in generative AI, automation and integrations with enterprise technology systems.
The company will also expand its connections with emerging agentic AI platforms and continue developing its Frontline-Ready AI foundation.
Medallia wants to transform experience management from a reporting and analytics function into a more predictive and automated operating system capable of recommending and initiating business actions.
The company processes billions of customer and employee feedback signals for enterprise customers, including seven of the Fortune 10.
KEY QUOTES:
“With a stronger balance sheet and the full support of our new ownership group, we are ready to move even faster in delivering AI-led experience management to the world’s most iconic brands.”
“We have the capital, the conviction and the momentum to define what the next generation of experience management looks like.”
Mark Bishof, CEO of Medallia
