Mercer Advisors has introduced the second generation of Aspen, its proprietary AI-enabled platform supporting the wealth management firm’s family office services. Developed by Mercer Advisors’ technology team over the past three years, Aspen 2.0 has been deployed across more than 1,100 interdisciplinary wealth professionals. The platform is intended to address fragmented client data and disconnected technology by creating a unified environment for advisors and specialists.
Aspen connects clients, team members, workflows and services through a shared knowledge graph. It acts as a system of record for work completed across financial planning, investment management, tax, estate planning, insurance and financial administration.
The platform also integrates AI tools directly into supervised advisory workflows. Mercer Advisors said this structure allows AI to assist professionals while keeping fiduciary advisors involved in the client-service process.
Aspen includes integrations with Orion, Box, eMoney, Estately by FreeWill, Pontera, Salentica, Salesforce, Zoom and Microsoft. It also connects with custodians including Charles Schwab, Fidelity Investments, Raymond James Financial and Goldman Sachs.
The system supports hundreds of thousands of actions annually for more than 42,000 clients. It connects financial plans, portfolio management, tax-return preparation, distributions, contributions, documents, emails and meeting information within a shared client context.
Mercer Advisors also uses Aspen to integrate newly acquired advisory firms. The platform is designed to streamline onboarding, training and workflow adoption while helping acquired teams maintain service continuity.
Mercer Advisors has more than $110 billion in client assets, over 1,620 employees and more than 120 locations across the United States.
KEY QUOTES:
“Our ultimate aspiration is to deliver the highest standard of financial care to families and create the context where leading fiduciary professionals can do the best work of their careers. For families, Aspen allows us to deliver the full capabilities of a $110B+ family office through each of 450 advisors.”
“For our teams, it is the engine that simplifies the coordination and execution of work, so they can spend more time with clients while also doing more for them. Aspen represents the future of wealth management, where AI, automation and personalization converge to support fiduciary advisors in delivering institutional-grade outcomes to individual families.”
Daniel Gourvitch, President of Mercer Advisors
“Orion is excited and proud to collaborate with Mercer Advisors as an Aspen integration partner. As an AI-native company, we are building solutions that make advisors more human, not less. Aspen delivers a true, AI-enabled family office experience by connecting teams, data and client goals into one coordinated platform that helps set a new standard for how advice is delivered at scale.”
Reed Colley, President of Orion Advisor Technology
“AI is fundamentally changing the way work gets done, and agents will define this next era by understanding context and actively participating in complex workflows. Aspen is helping to set the pace for what agentic AI looks like in the real world, bringing intelligence directly into the day-to-day work of advisors in a secure, compliant way.”
Aaron Levie, Co-Founder and CEO of Box
“Aspen is a testament to our belief in working as one team for the benefit of every client. At its core, Aspen orchestrates the collective intelligence and capabilities of our planning, investing, tax and estate professionals in delivering a cohesive family office experience.”
Dave Welling, CEO of Mercer Advisors
