Microsoft And ServiceNow Sign A Strategic Partnership

By Dan Anderson ● July 11, 2019
  • Microsoft and ServiceNow have announced a broader strategic partnership to enhance the integration and optimization of their products and platforms

Microsoft and ServiceNow announced that they have signed a broader strategic partnership that is intended to enhance the integration and optimization of the companies’ products, platform, and cloud capabilities. And with the expanded partnership, the companies will enable enterprise customers in certain highly regulated industries as well as government customers to accelerate their digital transformation and drive new levels of insights and innovation.

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For the first time, ServiceNow will house its full SaaS experience on Azure in addition to its own private cloud. And the expanded partnership will make ServiceNow one of Microsoft’s strategic partners in its Global ISV Strategic Alliance Portfolio. This expanded agreement builds on an existing partnership announced last fall by Microsoft and ServiceNow. According to Bloomberg, this agreement could help ServiceNow reach its goal of hitting $10 billion in annual revenue.

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ServiceNow chief strategy officer Lara Caimi told Bloomberg that Microsoft was “best positioned as a broad strategic partner.” And Microsoft Corporate Vice President and One Commercial Partner Channel head Gavriella Schuster pointed out that this partnership is a “large vote of confidence” in the platform.

“There is an enormous opportunity for customers — including in the public sector — to apply the power of the cloud to become more efficient and responsive,” said Microsoft CEO Satya Nadella in a statement. “Our partnership combines ServiceNow’s expertise in digital workflows with Azure, our trusted cloud, so that customers can accelerate their digital transformation, while meeting their security and compliance needs.”

Through their enterprise technology platforms, Microsoft and ServiceNow make it easier for customers to integrate and optimize across the two companies’ products and platforms. And by collaborating on next-generation experiences, Microsoft and ServiceNow are going to leverage technology to bring further cognitive services and intelligence to products across the Now Platform with Microsoft 365 and Azure.

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“Expanding our strategic global relationship with Microsoft enables ServiceNow to more fully leverage and integrate our platform and products with Microsoft’s leading enterprise technology and capabilities,” added ServiceNow president and CEO John Donahoe. “Together, ServiceNow and Microsoft will help our enterprise and government customers accelerate their digital transformation, creating great experiences and unlocking productivity.”

Going forward, ServiceNow is going to use the Azure Cloud as part of its preferred cloud platform for certain highly regulated industries, which will benefit from Microsoft’s deep expertise in data protection, security, and privacy, including a comprehensive set of compliance offerings.

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Plus ServiceNow will be available through Azure Regions in Australia and Azure Government in the United States followed by more markets in the future. And with ServiceNow available through Azure Government, U.S. government agencies will be able to leverage the compliance coverage across regulatory standards available through Azure. The U.S. federal government works with ServiceNow as a strategic partner as it is modernizing its IT infrastructure and accelerating its use of modern technology to digitally transform how it operates.

In a separate transaction, Microsoft is implementing ServiceNow’s IT & Employee Experience workflow products across its own business to improve operations, enhance employee experiences, and deliver stronger business outcomes. This will enable Microsoft to bring even more digital workflows into its organization so employees can spend less time on manual tasks.