Chargebacks911 announced the formal transition of Monica Eaton to assume the title of its Chief Executive Officer (CEO). And Gary Cardone, who has held the title of CEO for the last ten years, will depart the management team and plans to pursue strategic investments throughout his retirement.
Chargebacks911 and its sister brand Fi911 are known as a global leaders in chargeback management technology. And as a platform provider, it powers many of the world’s largest financial institutions and serves merchants in virtually every sector worldwide.
In her role as CEO, Eaton is going to continue steering and executing the company’s global vision and strategy, driving digital transformation to deliver robust solutions that address the growing scope of chargeback and dispute management objectives.
KEY QUOTES:
“The dispute and chargeback domain is arguably the most important, yet most misunderstood, cornerstone in commerce today. Offering a tremendous competitive advantage to card payments, this protection mechanism continues to drive adoption rates at record numbers. With the surge of first-party fraud, expansion of alternative payment methods, and newly entitled frictionless demands, the evolution of technology and shift in consumer behavior inspires transformative change. I am incredibly proud of what we have accomplished so far and look forward to continuing to lead the organization during this exciting time.”
“I would like to thank Gary for his valuable contribution over the past decade. His expertise in identifying new markets is unmatched and I have greatly appreciated his partnership and mentorship through the years. Chargebacks911 is uniquely positioned with its people, products, and relationships, to drive innovation and transformative change – I couldn’t be more excited to lead us into this next phase of growth.”
- Monica Eaton
“Monica has excelled in every facet of the business, a thought-leader, one of few true industry experts, with an unbelievable work ethic, who has made considerable contributions to the entire payments industry. She has guided the company showing impressive growth (top and bottom line) from inception, and executed our acquisition of Artefacts in 2019, which is now fully integrated, proving competency and resilience in both domestic and international markets.”
- Gary Cardone
