Motorola Solutions announced it has acquired HyperYou, Inc. (Hyper), a company specializing in conversational, agentic AI designed to reduce the burden on understaffed public safety answering points. The acquisition expands Motorola Solutions’ deployment of agentic AI across its Command Center portfolio and its mission-critical AI platform, Assist, while introducing new Assist Agents to accelerate emergency response and improve operational efficiency.
The move addresses a persistent challenge across the United States, where many public safety answering points operate at approximately 75 percent staffing levels. Call handlers are often inundated with non-emergency calls, which can account for more than two-thirds of total call volume. Hyper’s AI agents are designed to autonomously manage these non-emergency interactions, enabling human operators to prioritize urgent 911 emergencies.
Hyper’s technology can also detect changes in situational context, such as when a routine incident escalates into a more serious emergency, and immediately route the call to a 911 specialist for intervention. This capability is intended to ensure that critical events receive rapid human attention while maintaining efficiency for lower-priority calls.
In addition to integrating Hyper’s capabilities, Motorola Solutions plans to introduce new Assist Agents that enhance emergency response workflows. These agents are designed to remove language barriers in real time between callers and dispatchers, guide call handlers through complex emergency scenarios, and accelerate the deployment of life-saving resources.
The Assist platform includes built-in safeguards that ensure human oversight remains central to decision-making. Autonomous actions by AI are only executed within parameters defined by public safety agencies, reflecting the company’s emphasis on responsible AI that augments, rather than replaces, human judgment.
Terms of the acquisition were not disclosed.
KEY QUOTES:
“Hyper’s agentic AI is helping us better manage high volumes of non-emergency calls and reduce the strain put on our call handlers and dispatchers. By automating the routing of non-emergency calls, our telecommunicators can focus more of their time on emergency situations that require judgment, empathy and critical thinking. It’s a practical use of technology that improves outcomes for our community.”
Ashish Kakkad, Chief Information Officer, San Diego County Sheriff’s Office
“We built Hyper around a simple, non-negotiable truth: when someone calls for help, there can’t be a delay. We’re proud to join Motorola Solutions in leading this new wave of agentic AI for the 911 workflow, technology that can move as fast as the crisis at the other end of the call.”
Ben Sanders, CEO and Co-Founder, Hyper
“Assist Agents can amplify human attention and accelerate action, giving first responders more time to save more lives. Assist is already saving public safety agencies hours. With today’s announcement, we’re further accelerating actions to shrink the gap between the moment a caller dials for help and when help arrives.”
Mahesh Saptharishi, Executive Vice President and Chief Technology Officer, Motorola Solutions
