mPulse, a leading provider of Health Experience and Insights (HXI) technology, has announced the acquisition of Clarity Software Solutions, a specialist in health communications technology focused on personalized, cross-channel member engagement. The deal, backed by PSG and other existing mPulse investors, marks a strategic expansion of mPulse’s AI-based health engagement capabilities.
By integrating Clarity’s communication platform, mPulse aims to deliver a comprehensive 360-degree view of the member journey, powered by predictive analytics, omnichannel engagement, and AI-driven orchestration. Together, the companies support over 450 healthcare organizations, including more than 50 of the 60 largest health plans and 80% of top-rated Medicare Advantage plans.
mPulse currently facilitates over 4 billion consumer transactions annually, while Clarity contributes data from 150 million member communications, enhancing the depth and precision of mPulse’s HXI ecosystem. The combined platform enables health plans to proactively identify gaps, optimize member journeys, and drive measurable outcomes.
As part of the integration, Steve Mongelli, CEO of Clarity, will assume the role of President at mPulse, overseeing key functions across product, innovation, and operations.
KEY QUOTES:
“The combination of mPulse’s advanced HXI platform with Clarity’s robust member communication and engagement solutions accelerates our mission to power human-centered healthcare that leverages governed AI, helps eliminate fragmentation, and delivers a unified, digital-driven end-to-end experience across channels that magnifies value for health plans and their members. This strategic accretive transaction unites two leaders at a time when there is a critical need for consumer-centric tools and solutions. Healthcare doesn’t suffer from a lack of data, but healthcare is challenged in translating data into the type of high-value actions facilitated by mPulse’s and Clarity’s solutions. Combining our companies’ resources creates a strong team of technologists, scientists, and domain experts that are among the best in the industry. Together, we are poised to help plans overcome performance gaps and improve health outcomes while providing operational efficiencies.”
Bob Farrell, CEO of mPulse
“I am excited for Clarity to join forces with mPulse. Our creative, data-driven member communications will now get amplified through mPulse’s scale and innovation. Combined, we can deliver interactive experiences that not only inform but engage and help drive action—whether through mobile, web, or impactful physical communications. With Clarity, mPulse’s HXI capabilities will strengthen its position within the industry with a breadth of consumer touchpoints and integrated predictive analytics.”
Steve Mongelli, CEO of Clarity
“In our view, the acquisition of Clarity will help advance mPulse’s leadership in digital health and enable payer focus on health outcomes. We look forward to supporting mPulse in its mission to leverage AI in creating a 360-degree member view to help drive a more meaningful member experience and improved health outcomes. We believe the expansion of mPulse with Clarity further positions the company to continue its strong growth and market leadership.”
Marco Ferrari, Managing Director at PSG. Reid McCann, Principal at PSG
“We are proud to have supported Clarity’s evolution into an industry leader in healthcare communications. mPulse’s acquisition is a natural next step to help expand its platform further and deliver even greater value to customers.”
Steve Rodgers, Managing Director of Morgan Stanley Capital Partners, the prior majority investor in Clarity
