Netomi, an enterprise agentic customer experience platform built for the world’s most complex and regulated environments, has raised $110 million in new funding led by Accenture Ventures, with participation from Adobe Ventures, WndrCo, SLW, NAVER Ventures, Metis Strategy, and Fin Capital. The round builds on early investments from AI pioneers Greg Brockman, Demis Hassabis, and Mustafa Suleyman.
Alongside the investment, Accenture has entered into a global alliance with Netomi to build a deployment playbook for enterprise agentic customer experience, bringing the platform to Accenture’s clients worldwide. Adobe Ventures’ investment includes the integration of Netomi’s platform into Adobe’s Brand Concierge agentic ecosystem. Jeffrey Katzenberg, Managing Partner of WndrCo, has joined Netomi’s Board of Directors as part of the round.
Global enterprises including Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, the NBA, and Ingram Micro already leverage Netomi across chat, email, and voice. Netomi powers the United Airlines Chat AI found in the United mobile app. OpenAI recently featured the platform in a case study describing it as a blueprint for scaling safe, predictable agentic systems across the enterprise.
The platform’s reliability record is central to its enterprise positioning. Netomi claims a flawless track record of zero failures, zero broken guardrails, and zero brand violations across deployments. At DraftKings, the platform handles traffic surging to more than 40,000 concurrent customer requests per second during major sporting events, delivering sub-three-second response times and 98% intent classification accuracy under strict regulatory scrutiny. At Paramount, Netomi was deployed for Paramount+ over chat and voice in two weeks, going live just before UFC 324 peaked at 5.93 million concurrent streams and the AFC Championship.
Metis Strategy, whose advisory relationships reach hundreds of Fortune 500 CIOs, has trained its entire team on the Netomi platform as part of its investor and partner relationship, enabling hands-on guidance for enterprise leaders on deploying agentic AI in production environments.
Netomi’s long-term vision goes beyond chatbot-style customer service. The company is building toward what it calls the world model for customer experience: AI embedded directly inside the digital experience itself, continuously observing customer journeys, reasoning in real time, and reshaping the experience before friction occurs, rather than responding after it has already happened.
KEY QUOTES:
“Agentic AI is opening an entirely new chapter for customer experience. One where brands can respond with greater empathy, consistency and intelligence at every touchpoint. Netomi’s platform doesn’t just make service faster; it strengthens the connection between people and the brands they trust. Together, we’re empowering our clients to reinvent how they serve their customers, seamlessly, responsibly and at scale, so they can grow with confidence in an era of continuous change.”
Ndidi Oteh, CEO, Accenture Song
“Today’s customers move fluidly across channels, touchpoints, and moments, and brands need intelligence that moves with them. Together with Netomi, we’re enabling brands to deliver adaptive, personalized journeys that don’t stop at marketing, but extend all the way through service, resolving their needs autonomously with the speed and context customers expect.”
Anjul Bhambhri, Senior Vice President of Experience Cloud Engineering, Adobe
“Netomi is the rare company that actually delivers on the promise of enterprise AI, at scale and in the moments that matter most. There is no more fitting lead investor for this round than Accenture, the firm that understands enterprise complexity better than anyone on earth. And Adobe’s investment in Netomi signals something profound, the future of customer experience won’t be a chatbot hanging off the edge of a digital experience. It will be intelligence woven into the experience itself.”
Jeffrey Katzenberg, Managing Partner, WndrCo
“What we have accomplished at Netomi, the deterministic controls, the probabilistic reasoning, the multi-layer observability, the governance baked into the runtime, the ability to process massive amounts of concurrent requests per second, these are not just features. They are prerequisites for something the industry has never attempted: the world model for customer experience.”
Puneet Mehta, Founder and CEO, Netomi
