Neuron7 – a leader in AI for service resolution intelligence—announced that partner ServiceNow has made a strategic investment in the company through its venture capital arm, ServiceNow Ventures. Neuron7 also released Resolution Intelligence on the ServiceNow Store, offering value to joint customers across ITSM, CSM, and FSM workflows.
Neuron7’s Resolution Intelligence platform enables enterprise organizations to resolve issues across the service continuum. By learning from data/people, Neuron7 offers fast and accurate resolutions across thousands of products and issues within ServiceNow while capturing data and optimizing resolution paths in real time.
This funding will help support Neuron7’s continued technology innovation, such as product development and its new Gen AI Labs, and assist with market expansion.
With enhancements in generative AI and the accuracy that Neuron7 provides customers, the company also revealed Gen AI Labs. This skunkworks project within the company will use sophisticated algorithms and technology to enhance its products. The work at the labs is expected to multiply the number of use cases and new products Neuron7 delivers to its customers.
Neuron7 has seen notable momentum this year as it tripled its annual recurring revenue (ARR) in 2023.
KEY QUOTES:
“A deeper relationship with ServiceNow will help service executives at joint customers accelerate their AI transformations. Service leaders struggle to drive efficiency with vast amounts of service data in silos and the risk of losing expert knowledge when people leave the business. This investment validates Neuron7’s approach to unlock knowledge and share continually optimized resolution paths at the point of impact. Neuron7 is a natural complement to the ServiceNow Platform.”
“We’ve been using large language models for years, using generative AI and other AI models to create purpose-built solutions. Now, Neuron7’s Gen AI Labs essentially enables us to combine this experience with the latest AI models. We’re continually looking for the newest approaches and technologies to incorporate into solutions to help complex service environments resolve issues faster. Our Gen AI Labs will help us take our efforts to the next level and extend our lead in the market.”
– Niken Patel, CEO and Co-founder of Neuron7
“We’re thrilled to play a part in Neuron7’s continued growth and share in their mission to help enterprise service organizations across industries resolve complex issues fast and improve customer experiences with AI. By putting AI to work for case management and incident resolution, together we can help boost productivity and deliver transformational value to our customers.”
– Bulent Cinarkaya, VP and GM, Field Service Management, ServiceNow
