Numa has acquired SocketTime, a fixed-operations software company serving automotive dealerships, as it expands its AI operating system deeper into dealership service departments and shop workflows.
SocketTime provides software for service scheduling, advisor write-up, technician dispatch, multipoint inspections, recon, customer communication, and multi-store management.
The acquisition gives Numa a broader operational view of dealership fixed operations by combining customer communications with the shop’s underlying workflow.
Numa already uses AI agents across dealership voice, text, service, sales, and customer intelligence.
With SocketTime, the company plans to connect those capabilities directly to scheduling, capacity, inspections, repair approvals, parts coordination, recon, and technician activity.
The combined platform is intended to help dealerships move beyond disconnected scheduling, texting, inspection, and reporting tools toward a single system that can understand the live state of the service department and act on it.
SocketTime’s scheduling and capacity tools are designed to adjust as work changes during the day.
For example, when additional maintenance or repairs are approved, that work feeds back into available shop capacity so dealerships can manage promise times and avoid overbooking.
The platform also includes real-time dispatch, electronic multipoint inspections, texting and chat, used-car recon, trade appraisal, labor lookup, and multi-store management.
Numa plans to extend its AI agents across those workflows.
Potential capabilities include re-sequencing work based on real shop capacity, technician skill, and job complexity.
The company also plans to use AI to present factory-recommended maintenance, convert customer concerns into structured intake information before a vehicle arrives, and turn technician videos and inspection results into approval-ready customer communications.
Numa also expects the combined platform to automatically send status updates and delay notifications, identify customer situations that could hurt CSI scores and provide coaching around advisor and technician communication.
Another focus will be connecting service, recon and trade opportunities through the same operating system.
Numa said the combination is designed to give its AI access not only to customer conversations but also to repair orders, dispatch decisions, inspections, approvals and promise times.
That broader dataset could allow the platform to make more context-aware decisions about what is happening inside a dealership.
Numa has already processed more than 1 billion communications across more than 1,300 dealerships in the U.S. and Canada.
Its integrations cover approximately 90% of the dealership management system market.
The company has raised $50 million from investors including Google, Threshold Ventures, Mitsui, Costanoa Ventures and Touring Capital.
Numa was also ranked No. 443 on the 2026 Inc. 5000 list and said it was the fastest-growing dealership software company on the ranking.
The SocketTime acquisition takes Numa further into the shop itself, giving the company a larger role in how dealerships coordinate service work rather than limiting its platform to customer-facing communications.
KEY QUOTES:
“Dealerships do not need another disconnected app. They need an operating system. The service lane is one of the most operationally complex environments in retail. It moves minute by minute. It is labor-constrained, communication-heavy, and brutally unforgiving when things fall behind. SocketTime built a real operational foundation for that world. Together, we can bring AI into the flow of fixed operations itself, not as a feature on top, but as a smarter way to coordinate the work.”
Tasso Roumeliotis, CEO Of Numa
“From the beginning, SocketTime was built on a simple belief: the service department should run with more visibility, more control, and less chaos. We focused on the operational details that matter every day: capacity, dispatch, inspections, approvals, recon, and communication. AI is going to transform fixed operations, but only if it is connected to the real workflow of the shop. Joining Numa is how we make that happen.”
Craig Misak, Founder Of SocketTime
“Video mattered. Messaging mattered. Digitization mattered. The next chapter is operational intelligence: software that understands the live state of the store and acts on it. You cannot bolt that onto a texting tool. You have to own the workflow itself. Now we do.”
Tasso Roumeliotis, CEO Of Numa
