Octonomy, a German-founded artificial intelligence company developing agentic systems for complex enterprise support and service workflows, announced it has raised $20 million in a new seed funding round. The round was led by Macquarie Capital Venture Capital, with participation from Capnamic, NRW.Bank, and the TechVision Fund. This brings Octonomy’s total funding to $25 million since its founding 15 months ago.
The company’s AI platform is designed for heavy equipment and industrial sectors that require intelligent processing of intricate and unstructured data sources, including technical manuals, schematics, standard operating procedures (SOPs), live maintenance logs, and enterprise resource planning (ERP) data. Octonomy’s systems reportedly achieve 95% accuracy in understanding and acting upon these materials, improving service response times, reducing unplanned downtime, and enabling scalability across enterprise operations.
While many AI assistants are limited to simple FAQs and structured data, Octonomy’s proprietary agentic architecture enables technical teams to analyze, reason, and execute across complex systems. Its technology aims to replace fragmented support workflows with autonomous “digital coworkers” capable of handling intricate tasks across ERPs, CRMs, and ticketing systems.
The 70-person company was founded by Sushel Bijganath (CEO) and Oliver Trabert (CPTO), alongside Thorsten Grote, Markus Hanslik, and Thomas Bollig. Its growing team includes former executives and engineers from Meta, Amazon, Aleph Alpha, Personio, Staffbase, and SoSafe.
Octonomy’s solutions promise human-level accuracy with multi-channel interactivity across chat, email, and voice, and can be implemented in less than 20 days. The company’s vision is to help enterprises scale support operations efficiently, while maintaining precision and reliability across complex technical workflows.
KEY QUOTES:
“Eighty percent of all AI projects fail as soon as things get complex. That’s exactly where we come in. Our agents deliver verified 95+ percent response quality, empowering teams often accustomed to 50 percent accuracy rates with standard AI platforms. With Macquarie Capital Venture Capital at our side, we gain an international partner to make octonomy broadly available across Europe and the USA.”
Sushel Bijganath, CEO, octonomy AI
“octonomy has created an AI solution that automates complex knowledge work at expert level. It’s not just a chatbot evolution, but a genuine AI revolution, especially in technical support. octonomy demonstrates how complex enterprise processes can be automated precisely, securely, and at scale with proprietary intellectual property.”
Elmar Broscheit, Global Co-Head, Macquarie Capital Venture Capital
“Industry has not made use of the potential of modern AI technology. octonomy is developing an exceptional tool. They translate expert knowledge into scalable, operational intelligence and leverage experience for productivity. These are exactly the kinds of technologies that industry needs to transfer AI from the research stage to value creation.”
Jörg Binnenbrücker, Founding Partner, Capnamic
