Onix, a leading provider of data, cloud, and AI solutions, has acquired the professional services unit from UJET, a top cloud-native Contact Center as a Service (CCaaS) software provider. This acquisition enhances Onix’s ability to deliver AI-driven customer engagement solutions and modernize enterprise contact centers.
UJET’s platform, built on Google Cloud and integrated with Google’s Customer Engagement AI Suite (CES), enables businesses to leverage generative AI for enhanced customer experiences. With UJET’s professional services team, Onix gains significant expertise in deploying CES solutions globally, positioning itself for rapid growth in complex contact center environments.
The integration will combine UJET’s CCaaS features with Onix’s AI solutions, including Agentic AI and Agentspace, across more than 10 industries. This will enable customers to achieve a higher ROI and lower TCO in their customer service operations, while also enhancing the overall customer experience.
Recognized as the 2025 Google Cloud Partner of the Year in Data & Analytics and Telecommunications, Onix has a strong history in deploying virtual agents and conversational AI. This acquisition further establishes Onix as a preferred partner for UJET’s CCaaS platform, equipping it to help enterprises modernize customer service at scale.
KEY QUOTES:
“Customer engagement is central to our vision, and this acquisition represents a strategic move toward greater scale, deeper specialization, and tighter alignment with Google Cloud. We’ve been at the forefront of agentic AI driven customer service transformation. With the addition of UJET’s exceptional services team, we’re reinforcing our commitment to customer engagement suite & contact center excellence, which helps enterprises to enhance customer experience at a fraction of the current transaction costs.”
Sanjay Singh, CEO of Onix
“To meet the growing demand for our platform and stay focused on our software innovation roadmap, we’re partnering with Onix to scale our professional services operations. Onix shares our deep commitment to customer success, and their proven expertise with CES makes them a preferred partner to deliver the high-quality implementations our customers rely on.”
Vasili Triant, CEO of UJET
“UJET has played a key role in advancing our vision for AI-powered customer engagement. We’re excited to partner with Onix on the execution of that vision for a truly modernized customer experience. Its deep alignment with Google Cloud and now UJET will translate into tangible CX transformation and support our CX orchestration priorities as we further enhance our intelligent engagement model.”
Dean Kontul, Division CIO, Intelligent Automation at Key Bank
“Onix’s M&A strategy is centered on acquiring highly strategic and complementary capabilities to our IP-led data and Agentic AI solutions, further embedding Onix deeper within its customers. We are thrilled to welcome the UJET professional services team to Onix. This acquisition further expands Onix’s capabilities with Google CES, enhancing our credentials in CCaaS and CCAI deployments. I could not think of a better acquisition for the business in this exciting phase of modernization within the largest contact centers in the world.”
Will Fleder, Partner at Tailwind Capital
