Output Services Group has announced a strategic partnership with Sagent, a leading fintech software company modernizing mortgage servicing, to bring smarter and more compliant homeowner communications to mortgage servicers across the United States. The partnership unites OSG’s more than 50 years of mortgage communications expertise with Sagent’s industry-leading Dara servicing platform, giving servicers a more efficient way to communicate with homeowners across every channel and stage of the servicing lifecycle.
Mortgage servicers operate in a high-stakes, highly regulated environment where timely and accurate communication is both a service standard and a compliance requirement. OSG’s JourneyConnect solution is purpose-built for mortgage servicing workflows, enabling servicers to automate homeowner notifications, mitigate risk, and reduce operational complexity across print, mail, and digital channels. Sagent’s Dara platform, the industry’s first cloud-native end-to-end mortgage servicing system, provides servicers with a modern technology foundation that unifies data and user experience across the entire servicing lifecycle. The two companies are developing API connectivity enabling real-time data exchange to power faster, more responsive homeowner communications while reducing manual effort and compliance risk.
Through the integrated solution, OSG will deliver secure and compliant document delivery including interactive digital statements, proactive risk mitigation addressing tax delinquencies, flood hazards, and servicing disruptions before they escalate, plug-and-play mortgage workflows with predefined journeys built for the industry, and seamless multichannel engagement across print, mail, and digital channels. OSG currently serves more than 4,400 customers and Sagent powers America’s top bank and nonbank lenders serving millions of borrowers.
KEY QUOTES:
“Fifty years in mortgage communications has given OSG a deep understanding of what servicers and their customers truly need. Sagent is an ideal partner to help us bring that expertise further into the servicing workflow. Together, we’re committed to building something that genuinely moves the needle for servicers and the homeowners they serve.”
Dean Cherry, CEO, OSG
“Our partnership with OSG brings together two organizations united by a common goal: making mortgage servicing smarter, simpler, and more responsive. We look forward to connecting our platforms and giving servicers the tools they need to streamline workflows, reduce costs, and deliver a superior homeowner experience at every touchpoint.”
Perry Hilzendeger, EVP of Strategic Growth, Sagent
