Otter.ai has secured $320 million in growth financing from General Catalyst’s Customer Value Fund to accelerate the AI notetaking and conversational knowledge company’s enterprise expansion, international growth, go-to-market strategy, and product development.
The investment comes as Otter.ai expands its ambition beyond transcription to become a broader knowledge layer for enterprises. The company is developing technology to capture workplace conversations, connect them to organizational context, and turn the information into insights and actions.
Otter.ai has grown to more than 40 million users worldwide and said its technology is used by teams at more than 86% of Fortune 500 companies. The platform has transcribed more than 1 billion meetings, and the company estimates that customers have generated more than $1.5 billion in return on investment through time savings.
A major focus for the new capital will be developing enterprise agentic AI workflows. Otter.ai plans to use its conversational data and voice AI technology to help organizations prepare for meetings with more context, make decisions more efficiently, and automate actions based on discussions after meetings have concluded.
The company’s platform is built around Automatic Speech Recognition technology and speaker identification capabilities. Otter.ai is positioning those technologies as the foundation for what it describes as a voice system of record for enterprises, allowing information contained in conversations to become searchable and reusable organizational knowledge.
Otter.ai serves customers across industries including sales, consulting, education, financial services, professional services, and media. As the company expands, it plans to strengthen its enterprise go-to-market capabilities and expand internationally.
General Catalyst made the investment through its Customer Value Fund, or CVF. The investment strategy focuses on providing capital tied to customer acquisition and growth.
Otter.ai believes voice is a significant, largely untapped source of enterprise data. The company plans to build additional AI capabilities that can transform conversations into business insights and agent-driven workflows as organizations increasingly incorporate generative and agentic AI into their operations.
KEY QUOTES:
“This financing from General Catalyst is a powerful vote of confidence in what we’re building at Otter, and we’re excited for the next phase of growth it will drive. This will fuel our next chapter, enabling us to build enterprise agentic workflows that bring more advanced, intelligent AI to teams everywhere and push toward a future where voice becomes the backbone of enterprise productivity.”
Sam Liang, CEO Of Otter.ai
“Voice is one of the biggest untapped opportunities in enterprise AI, and Otter is at the forefront of it – a conviction that’s only deepened watching Otter’s growth. When Otter enables enterprises to capture critical voice data and turns it into actionable business insights, teams move faster, decisions get sharper, and productivity compounds across the organization, and that’s why it’s a strong partner for CVF.”
Pranav Singhvi, Partner And Co-Founder Of CVF At General Catalyst
