Parloa (see Pulse 2.0 profile here), an innovator in Agentic AI for customer experience, announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1 billion. And Durable Capital Partners, Altimeter Capital, and General Catalyst are leading this round with participation from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures.
Launched in 2018 by Malte Kosub and Stefan Ostwald in Berlin, Germany, Parloa aims to help enterprises reinvent customer service with Agentic AI. Just a year ago, it raised $66 million in its Series B round and released its AI Agent Management Platform, AMP, the industry’s first Agentic AI platform purpose-built for enterprise contact centers. Parloa has quadrupled its revenue.
Parloa helps brands to build and deploy highly personalized, dynamic AI agents at scale. These agents address rigorous simulation testing, data isolation, content filtering, and monitoring before they’re ever launched in a live environment. And they have the capability to continuously learn and engage with customers through natural conversations, delivering satisfaction and strengthening loyalty with each interaction.
What the funding will be used for: With this new funding round, Parloa will accelerate the expansion of its operations across North America and Europe. And the company will also continue to invest heavily in new AMP capabilities and the recruitment of top international talent.
KEY QUOTES:
“The way people interact with businesses is changing forever. At Parloa, we’ve been at the forefront of that change and are helping enterprises transform customer service with AI. Our customers are building 1:1 relationships between AI agents and their customers with every interaction to deepen loyalty, realize new revenue streams, and create highly personalized experiences. This new funding accelerates our mission to expand the category-defining AI Agent Management Platform for enterprises.”
Malte Kosub, CEO and co-founder of Parloa
“We’re proud to lead this Series C funding round and partner with Parloa’s impressive leadership team. We chose to invest in Parloa because the company is uniquely positioned to lead this next wave of customer experience innovation and transform this rapidly growing market. We look forward to supporting their mission as they scale to meet global demand.”
Henry Ellenbogen, Managing Partner and Chief Investment Officer of Durable Capital Partners
“AI is transforming the way businesses connect with their customers, and Parloa is at the forefront of that shift. They’re not just streamlining customer service—they’re elevating the entire customer experience. We’re excited to be doubling down on Parloa to help brands deliver faster, smarter, and more human interactions at scale.”
Apoorv Agrawal, Partner at Altimeter Capital
“At General Catalyst, we believe Applied AI will transform industries globally, and Parloa is a standout example. Their bold vision for agentic AI and their exceptional execution have already delivered tangible market impact. This investment builds on our early conviction through La Famiglia and reflects our belief that Europe can produce globally leading AI companies. We’re proud to support Malte, Stefan, and the Parloa team as they shape the future of customer experience.”
Jeannette zu Fürstenberg, Managing Director and Head of Europe at General Catalyst
