Parloa (see Pulse 2.0 profile here), a provider of AI agents for enterprise customer experience, said it has raised $350 million in a Series D round that values the company at $3 billion, as it accelerates its push to become a category leader in “agentic AI” for customer relationships.
The financing was led by General Catalyst and included continued participation from existing backers EQT Ventures, Altimeter Capital, Durable Capital Partners, and Mosaic Ventures. Parloa said the raise closes seven months after its Series C and brings its total capital raised to more than $560 million in less than four years.
The company, founded in Europe and operating between New York and Berlin, said the new funding will support global expansion across the U.S. and Europe, additional development of its AI Agent Management Platform (AMP), and the launch of what it calls the “Parloa Promise,” a program aimed at agent reliability, product innovation, and responsible AI practices.
Parloa positions AMP as an enterprise control plane for building and operating customer-facing AI agents, emphasizing no- or low-code workflows that use natural language to design and adapt agents across languages, contexts, and shifting customer needs. The company said its platform enables teams to simulate and evaluate conversations at scale, monitor performance, and understand agent behavior via real-time dashboards while meeting compliance and data-security requirements.
Parloa said it is used by large enterprises and partners including Allianz, Booking.com, HealthEquity, SAP, Sedgwick, Swiss Life, and TeamViewer, and described the latest round as reinforcing momentum following recent product and financial milestones.
As part of the deal, General Catalyst CEO Hemant Taneja and the firm’s President and Managing Director Jeannette zu Fürstenberg will join Parloa’s Supervisory Board. Parloa said its geographic expansion plan includes building out its U.S. headquarters in midtown Manhattan, a localized team in London, and scouting additional offices in markets such as San Francisco and Madrid.
The company framed the funding as a bet that customer experience is shifting from scripted automation toward adaptive AI agents designed to handle end-to-end interactions and deepen loyalty, with investors highlighting the importance of safety, reliability, and “enterprise DNA” in large-scale deployments.
KEY QUOTES:
“Parloa is setting the standard for enterprise-grade AI throughout the customer journey. Their platform combines innovation and scalability, making them a clear leader in this rapidly evolving space. We truly believe Parloa’s approach to agentic AI will transform how global enterprises engage with customers, and we’re excited to support their vision and continued growth.”
Hemant Taneja, CEO, General Catalyst
“This funding marks a pivotal moment for Parloa as we expand globally, advance our approach to reimagine customer experience, and help enterprises to build meaningful relationships with their customers. Our commitment to these organizations is clear: to enable exceptional, hyper-personalized customer journeys through agentic AI that deepen loyalty, responsibly and at scale.”
Malte Kosub, Co-Founder and CEO, Parloa
“Parloa is contributing to redefine what customer relationships look like at scale. Their ability to combine enterprise-grade AI with real-world intelligence, built on a strong foundation of safety and reliability, helps to set them apart in a crowded market.”
Carolina Brochado, Head of EQT Growth US and Head of EQT Ventures
“Parloa combines a leading agentic AI platform with the enterprise DNA to deploy it at scale – forward-deployed engineers on the ground, Fortune 500 customers in production, and a world-class go-to-market team armed with fresh capital to capture the global CX market.”
Apoorv Agrawal, Partner, Altimeter Capital
“We believe the next generation of category-defining companies will be built on relationships, not transactions. Parloa is leading that shift by making AI personal, contextual, and enduring.”
Henry Ellenbogen, Managing Partner and Chief Investment Officer, Durable Capital Partners
“The CX market is crowded with automation tools, but very few players are pushing the frontier of truly agentic AI. Parloa stands out by moving the industry from scripted workflows to adaptive, relationship-driven agents that learn and improve over time. That’s what category leadership looks like at this stage of the market.”
Mona Gindler, Partner, Senovo
“This investment marks a defining moment for Parloa. The scale of commitment and trust from our investors reflects not only the strength of our technology and execution, but also our conviction that agentic AI in customer relationships is entering a decisive phase. With this capital, Parloa is uniquely positioned to be a global category leader.”
Jens Rassloff, Chairman of the Supervisory Board, Parloa
