Parloa, a leader in AI-powered automation for customer service, announced that it had raised $66 million in Series B funding led by Altimeter Capital, with participation from new and existing investors EQT Ventures, Newion, Senovo, Mosaic Ventures, and La Famiglia Growth. This funding round brings Parloa’s total capital raised to date to $98 million, following a $21 million Series A funding round led by EQT Ventures and extended in a second closing to bring the Series A to a total amount of $27 million last year.
The company was founded in 2018 by Malte Kosub and Stefan Oswald in Berlin, Germany, to utilize the power of AI to revolutionize the way contact centers operate and transform the $500 billion call center market. And Parloa’s AI platform enables some of the largest organizations across critical industries like Insurance, E-commerce, Utilities, and Travel. Parloa provides these organizations with personalized, dynamic, and humanlike experiences to their customers, mitigating endless wait times for their end customers while automating busy work for employees.
This funding round came shortly after the company achieved three times revenue growth in the last three years and Parloa’s successful US market entry in 2023 when it opened its first office outside of Europe in New York. And within six months, Parloa was able to sign many Fortune 200 companies. This funding round will support Parloa’s product enhancement initiatives and continued expansion across high growth markets including Europe and the US.
Parloa also established strategic partnerships with leading global consulting firms, including KPMG and PwC. And these partnerships are instrumental in assisting enterprises with AI transformation and the implementation of Parloa’s cutting-edge solutions.
KEY QUOTES:
“We are incredibly excited about this financing round, as it will allow us to make a significant leap forward in improving the customer service experience for everyone and setting new standards for the communication between customers and enterprises. The financial, operational and strategic acumen of Altimeter Capital as one of the world’s most revered tech investors will help us scale in new markets, supercharge our growth and enhance our AI-powered platform and product line-up.”
“We are thrilled our new partners share our vision to revolutionize customer experiences by enabling AI agents to engage personally, proactively and independently. AI agents are evolving beyond rigid, script-based voicebots to provide personalized responses and interactions. We make calling companies fun again.”
– Malte Kosub, Parloa Co-Founder and CEO
“We see tremendous potential in Parloa and share its vision of AI-powered customer experiences. We have been studying the space deeply and we believe that Parloa stands out as a leader given their incredibly talented team and their deep focus on the most valuable parts of the customer experience stack. Not only have they earned the trust of some of the world’s largest enterprises, but they have gotten here in a capital efficient manner. We look forward to partnering with Parloa to scale their impact globally.”
– Apoorv Agrawal, Partner at Altimeter Capital
“Parloa is a remarkable case of a European AI company built on top of the Microsoft Azure infrastructure and delivers distinctive benefits to their customers in pursuit of their growth ambitions. Parloa’s customer service technology improves the consumer experience, allowing agents to concentrate on complex and important topics.”
– Ralph Haupter, President EMEA at Microsoft
“Parloa’s impressive and steady market performance, coupled with their evident forward momentum, underscores their capacity to make a substantial mark in this multi-billion dollar industry. We’re thrilled to be partnering with the team as they continue to drive innovation and transform the way companies engage with their customers.”
– Doreen Huber, Partner at EQT Ventures
“For companies and partners, the Parloa platform is an excellent solution for deploying generative AI in customer communication quickly, easily and securely.”
– Jens Rassloff, Chairman of the Board at Parloa
