PipeDreams, a tech-enabled home services provider, announced $25.5 million in Series A funding led by Canvas Ventures and Plural. Angel investors include Tony Xu (the founder of DoorDash), Thomas Layton (the founder of CitySearch, former CEO of OpenTable, and Chairman of UpWork), and Allison Pickens (former COO at Gainsight). With this funding round, the company has raised $39 million total.
PipeDreams aims to become the most reputable home service provider in every market nationwide. It is a vertically integrated home services provider whose technology layer improves experiences for technicians and customers, delivering five stars on about 91% of customer reviews.
And it acquires leading businesses in local markets, employs all of its tradespeople, and integrates a unique technology stack to improve their earnings, productivity, and quality of life while delivering great customer service.
PipeDreams’s AI platform connects workers’ skill sets to projects, optimizes job routes and schedules, and automates inventory management. Through PipeDreams, technicians earn 30% more on average. PipeDreams’s technology layer utilizes automation, digitization, and improved customer/technician experience to drive 100% growth out of an existing business in two years.
As technology has transformed countless industries, home services still depend on the hands-on performance of skilled local technicians and the coordination of schedules. And over the past two decades, intermediaries emerged to make searching and scheduling easier for consumers. However, these aggregated solutions are a patchwork of providers and promises that lead to inconsistent and frustrating consumer experiences that prevent businesses from building deeper loyalty.
PipeDreams companies operate in the San Francisco Bay Area, the California Central Coast, Southern California, Tucson, Arizona, Denver, Colorado, and McAllen, Texas. And they will expand to more locations in the coming year.
KEY QUOTES:
“The rise of vertical SaaS has been a boon for many service industries, but in talking to owners and consumers we found that a software layer alone doesn’t go deep enough to streamline operations or deliver reliable service for customers. I’ve seen the power of technology to connect local communities firsthand. We built PipeDreams to meet and elevate expectations with an end-to-end approach that gets the right person to the right job, ensures that person has upward mobility, and offers opportunities for business owners to scale their visions and brands.”
- Dan Laufer, CEO and founder of PipeDreams, who previously led growth and product marketing at Nextdoor
“PipeDreams’ application of technology — injecting it into every aspect of the business, instead of at the surface — is proving transformative not only for their teams but for their customers. They’re giving a generation of owners liquidity, while growing their legacy and teams, doubling organic growth within a couple years, and creating loyal happy customers. We’re proud to support them on this journey.”
- Mike Ghaffary, General Partner at Canvas Ventures
“I’ve spent much of my career supporting small business owners and skilled tradesmen, and while digitization has provided many advantages, I’ve long thought that verticalized solutions that integrate software and service are the way of the future. I’m thrilled to be bringing this vision to reality at PipeDreams.”
- CPO Darren Merritt (former VP of Engineering at ServiceTitan)
