Plume announced it has acquired Sweepr, an AI-powered customer-care orchestration platform, in a deal aimed at turning real-time home-network intelligence into guided and automated support actions across digital and assisted channels for internet service providers globally.
The companies said the combined platform will use Plume’s device-level network telemetry and Sweepr’s AI-native, no-code orchestration engine to diagnose issues, recommend next-best actions, guide subscribers and agents, and automate resolution—reducing calls, shortening handle times, lowering truck rolls, and improving cost-to-serve.
Sweepr, founded in 2018 and headquartered in Dublin, processed more than 1 million customer interactions in 2025, according to the announcement. Plume, founded in 2016, said its cloud platform connects nearly half a billion devices and supports more than 400 ISPs worldwide.
Plume said the combined dataset—network signals, orchestration decisions, interaction data, and outcomes—will help workflows improve over time by identifying which actions work best in specific scenarios and enabling operators to deploy and refine proven journeys faster.
The companies positioned the integrated offering as an omnichannel support layer that carries subscriber context across app, web, IVR, chat, social channels, and live agents. They also highlighted proactive care capabilities intended to surface degrading in-home conditions early and mitigate issues before customers experience service disruptions.
Sweepr will continue to be sold as a standalone platform, with ongoing support for existing customers, and will also be made commercially available to Plume customers globally. Plume said the addition could also enable monetization opportunities by using real-time context and behavior to proactively surface relevant offers.
As part of the integration, Sweepr Co-Founder Alan Coleman will join Plume as chief product officer and Co-Founder Jim Hannon will join as chief architect. Coleman and Hannon previously founded Brite:Bill, which was acquired by Amdocs in 2016.
KEY QUOTES:
“With Sweepr, we’re connecting AI to the moments that matter, like when a subscriber needs help. By combining Sweepr’s care orchestration with unmatched visibility across Plume’s global dataset, we’re turning network intelligence into action at scale. This is a landmark shift in how providers reduce costs, improve reliability, and build trust that drives long-term subscriber value.”
Dan Herscovici, President And CEO, Plume
“In customer care, context is everything. Sweepr adds context to every interaction — who the subscriber is, what equipment they have, what’s happening in the home right now, and what’s already been tried — so providers can solve the right problem the first time. Bringing that context together with Plume’s real-time network intelligence means fewer repeat calls, fewer truck rolls, and support journeys that feel clear and consistent for subscribers.”
Alan Coleman, Co-Founder, Sweepr
