Plume Design announced it has acquired Sweepr in a bid to combine real-time home-network intelligence with AI-driven customer-care orchestration, giving internet service providers a single platform to detect issues, guide subscribers and agents, and automate fixes across digital and assisted support channels.
The deal brings together Plume’s device-level telemetry—collected from nearly half a billion connected devices on its cloud platform—with Sweepr’s AI-native, no-code orchestration engine, which Plume said processed more than 1 million customer interactions in 2025. Plume said the combined capabilities are designed to increase digital engagement, reduce call volumes and truck rolls, lower cost-to-serve, and improve customer satisfaction and confidence.
Founded in 2018 and headquartered in Dublin, Sweepr builds customer-care “journeys” for telecom and broadband operators across onboarding, technical support and billing. Plume said integrating that orchestration with live in-home context enables providers to move more quickly from identifying a likely root cause to executing the next best action—often without a support call—while maintaining continuity as a subscriber moves between channels such as apps, web, IVR, chat, social platforms and live agents.
Plume framed the acquisition as a way to make AI support workflows improve over time based on real-world signals and measured outcomes. By combining Plume’s network and device telemetry with Sweepr’s interaction and workflow data, Plume said operators can deploy proven workflows faster and continuously refine them based on what resolves issues most effectively in specific scenarios.
Sweepr will continue to be offered as a standalone platform with ongoing support for existing customers, while also becoming available to Plume customers globally. Plume added that the integrated platform can also help providers identify monetization opportunities by using real-time context and behavior to proactively surface relevant offers.
As part of the integration, Sweepr Co-Founder Alan Coleman will join Plume as chief product officer to lead the combined product strategy and roadmap. Co-Founder Jim Hannon will join as chief architect, focusing on technology execution across the customer experience and orchestration roadmap. Coleman and Hannon previously co-founded Brite:Bill, which was acquired by Amdocs in 2016.
KEY QUOTES:
“With Sweepr, we’re connecting AI to the moments that matter, like when a subscriber needs help. By combining Sweepr’s care orchestration with unmatched visibility across Plume’s global dataset, we’re turning network intelligence into action at scale. This is a landmark shift in how providers reduce costs, improve reliability, and build trust that drives long-term subscriber value.”
Dan Herscovici, President and CEO, Plume
“In customer care, context is everything. Sweepr adds context to every interaction — who the subscriber is, what equipment they have, what’s happening in the home right now, and what’s already been tried — so providers can solve the right problem the first time. Bringing that context together with Plume’s real-time network intelligence means fewer repeat calls, fewer truck rolls, and support journeys that feel clear and consistent for subscribers.”
Alan Coleman, Co-Founder, Sweepr
