PointClickCare is a health tech company that helps providers deliver exceptional care. With the largest long-term and post-acute care dataset, it powers AI-driven healthcare to deliver intelligent transitions, insightful interventions, and improved financial performance. Pulse 2.0 interviewed PointClickCare Chief Product & Technology Officer David Pessis to learn more.
David Pessis’ Background
Tell me more about your background. Pessis said:
“I have spent my career building technology platforms on a global scale, working across engineering, product management, and go-to-market leadership roles. Before joining PointClickCare, I founded PointDrive, which was later acquired by LinkedIn and have held senior roles at Google and Amazon, where I worked on large, highly reliable systems used by millions of people every day. Those environments set a very high bar for reliability, speed, and customer trust, and they strongly shaped how I think about building technology people depend on.
“Over the years, I moved back and forth between engineering and product leadership, which gave me a first-hand, meaningful perspective of how strategy, execution, and customer impact need to work together. I have also spent time closer to the commercial side of the business, helping bring products to market and seeing how technology decisions translate into real-world outcomes.
“Healthcare has always been personal for me. I come from a family of clinicians, and I originally planned to pursue a clinical path before discovering computer science. When the opportunity came up to lead both product and technology at PointClickCare, it felt like a natural fit. It combines building complex technology at scale with the chance to make a meaningful difference in an industry where the work truly matters.”
Primary Responsibilities
What are your primary responsibilities? Pessis shared:
“As chief product and technology officer, I oversee product management, engineering, and user experience across the company. My role is to make sure our product strategy, technical execution, and customer outcomes are tightly aligned.
“A major focus of my time is setting an AI-first direction for the organization and ensuring our investments are grounded in real customer needs. I am always thinking about the future of senior care – how facilities can operate more efficiently, how we can unlock access to data and insights through AI that were never available before, and what the next generation of the EHR will look like. I also spend a lot of time on how we operate as teams, creating an environment where product and engineering work as interdependent partners, share accountability, and can move quickly while maintaining the reliability, security, and trust our customers expect.”
Core Products
What are the company’s core products and features? Pessis explained:
“PointClickCare’s expansive cloud-based platform connects the care continuum with AI-informed insights and integrated solutions to help teams deliver smarter, more connected care. With responsible, proprietary AI solutions, the platform is smart, scalable, and built to last, modernizing manual processes, optimizing workflows and transforming care delivery.
“Our solutions are designed to grow with any organization, no matter the care setting, and our success is grounded in our ability to provide purpose-built solutions that unite care, billing, and operations so that information flows, transitions happen effortlessly, and providers can focus on what matters most: the patient.
“At the core, our platform is designed to make things easier for care teams by connecting everything in one place. We work with so many different providers, so our platform uses billions of patient data points for intelligent analytics, allowing our solutions to provide care teams with proactive, actionable insights to deliver precision care at the right time and place.
“Our advanced analytics solutions directly connect outcomes to reimbursement, keeping organizations profitable while reinvesting in high-quality care. And with over 400 partners in our Marketplace, our vast network unifies information from trusted sources, giving providers and payers a more complete view of their populations, no matter what system of record they use.”
Differentiation From The Competition
What differentiates the company from its competition? Pessis affirmed:
“One key differentiator is our scale and depth of data. We support over 30,000 provider organizations across North America, giving us one of the richest long-term and post-acute care datasets in the industry. That foundation allows us to deliver AI-driven insights grounded in real-world care delivery.
“Trust is another major factor. Our platform is mission-critical for caregivers, and we have earned that trust over decades by delivering reliability, security, and deep domain expertise. In healthcare, innovation only works when customers trust the systems they use every day.
“How we build also sets us apart. We operate with unified product and engineering teams that work closely together, stay connected to customers, and move quickly with discipline. That operating model allows us to bring AI capabilities to market faster while ensuring they are practical, safe, and well-integrated into real provider workflows.”
Additional Thoughts
Any other topics you would like to discuss? Pessis concluded:
“One topic I am deeply focused on is how organizations build AI-first teams. AI adoption is often viewed as a technology challenge, but in practice, it is an organizational one. AI changes how quickly teams can learn, iterate, and deliver value, which means traditional handoffs between product and engineering can become bottlenecks.
“At PointClickCare, we focus on bringing product and engineering together around shared goals, shared accountability, and clear ways of working. Deploying best practices such as written narratives helps maintain clarity as speed increases, and the AI itself accelerates feedback and learning during development.
“In healthcare, where reliability and trust are essential, this unified AI-first approach enables faster progress while keeping patient care at the center of every decision. When structure, culture, and technology evolve together, AI becomes a force multiplier that benefits care teams and the people they serve.”
