Polimorphic, an AI company focused on modernizing local government services for residents, has announced an $18.6 million Series A funding round led by General Catalyst, with continued support from M13 and Shine. This investment will help Polimorphic to enhance its AI solutions for governments, improving efficiency while making services more accessible for constituents.
Addressing the challenge of outdated government IT and high volumes of manual tasks, Polimorphic’s AI Front Desk, Constituent Relationship Manager, and Analytics tools offer 24/7 online service in over 75 languages. Customers have achieved significant results, including a 90% reduction in voicemails, a 75% decrease in walk-in requests, and over $10 million in online payments, resulting in savings of more than 55,000 working hours.
How the funding will be used: The new funding will accelerate Polimorphic’s growth in key states and drive the development of advanced GovTech features, including a full-service AI Front Desk, GIS-based support, and agentic AI application reviews. And the company also plans to triple its sales and engineering teams to expand its mission of helping governments deliver for their communities.
KEY QUOTES:
“With this funding, we’re accelerating our mission to be the AI company for government efficiency, making public service easier, faster, and more human for everyone. Local governments are the front line of democracy, but they’ve been left behind by decades of underinvestment in technology. We’re here to change that. Our tools help staff serve residents more efficiently and build trust, reduce burnout, and unlock capacity for real community impact. This moment isn’t just about growth, it’s about building a future where every resident can get the help they need, and every public servant has the support they deserve.”
CEO and Co-founder Parth Shah
“Polimorphic exemplifies what a true partnership should be: personable, professional, and deeply invested in shared success. In a community like the Town of Palm Beach, where expectations are exceptionally high, their team has exceeded every standard through innovation, responsiveness, and a commitment to excellence. Thanks to their innovative platform and collaborative approach, we’ve continuously enhanced customer service and gained valuable insights to improve our digital presence. We look forward to continued collaborations to continue the delivery of world-class government services with the precision and quality of a top-tier business.”
Jess Savidge, Administrative and Communications Manager for the Town of Palm Beach, FL
“Polimorphic has the potential to become the next modern system of record for local and state government. Historically, it’s been difficult to drive adoption of these foundational platforms beyond traditional ERP and accounting in the public sector. AI is the jet fuel that accelerates this adoption. Parth and the team are making it possible for local and state governments to automate highly complex workflows from end-end, something that’s been out of reach until now.”
Sreyas Misra, Partner at General Catalyst
“Government inefficiency creates billions of dollars in waste, a problem Polimorphic’s solutions are built to solve. By digitizing how residents and cities interact, they are removing that wasted time and money from the system.”
M13 General Partner Latif Peracha
