Prosper AI, a cutting-edge voice artificial intelligence platform focused on the healthcare sector, has announced a significant milestone by completing a $5 million seed funding round. The company plans to use this investment to accelerate the development and deployment of its advanced AI agents, which are designed to automate critical administrative workflows in healthcare settings.
The funding round was led by Emergence Capital, a well-established investment firm with a history of backing successful enterprise technology companies, including Salesforce, Veeva, and Doximity. Other notable investors included Y Combinator, CRV, and Company Ventures. The participation of these respected firms underscores their confidence in Prosper AI’s innovative approach to solving operational inefficiencies in healthcare.
Ongoing challenges within the U.S. healthcare system drive the need for such technology. Administrative staff in hospitals and physician offices comprise approximately one-third of the workforce. Many routine tasks, such as answering patient calls, contacting insurance companies, and following up on claims, require significant time and resources. This reliance on manual processes often results in long wait times for patients, missed appointment opportunities, and high billing costs that rival the expenses of direct patient care.
Prosper AI aims to address these issues by building specialized AI voice agents that can seamlessly integrate with existing healthcare management software and electronic health record systems. Unlike generic AI voice tools, Prosper AI’s agents are specifically designed for healthcare, with deep integration into electronic health records and proven blueprints for managing interactions with patients and insurance companies.
These intelligent agents can handle complex tasks such as navigating interactive voice response menus, waiting on hold, extracting critical information quickly, and transferring calls to human staff only when necessary. This enables healthcare teams to reduce their administrative workload and focus more on providing high-quality patient care.
The company has already demonstrated significant impact by deploying its AI agents across various clients, including a hospital network affiliated with Providence that employs 125,000 staff, a large pharmaceutical company, and a medical billing firm serving top U.S. health systems. The rapid adoption and tangible results have contributed to a fourfold increase in revenue since the second quarter of 2025. For instance, at Synergy Healthcare Associates, a multispecialty group, the platform automates over half of all front desk calls, covering tasks such as scheduling, billing inquiries, and waitlist management, with plans to expand into benefits and claims processing.
The performance metrics of Prosper AI’s agents are impressive. They automate between 50 and 70 percent of inbound patient calls, significantly reducing the workload on call centers and improving patient satisfaction. When interacting with payers for benefits verification or prior authorization, the agents boast a 99 percent accuracy rate in navigating IVR systems and extracting necessary data, often completing tasks within two hours. Each deployment is carefully tailored to match the specific workflows and existing technology systems of each client, ensuring smooth integration and immediate benefits.
Founded in 2023 by entrepreneurs who met while studying at MIT and Harvard, Prosper AI is led by cofounders Josep Mingot and Xavier de Gracia. Their combined experience in call centers and regulated industries has driven the company’s focus on enhancing healthcare access through operational efficiency. The company has ambitious plans for the future, aiming to expand beyond voice technology by training AI agents to read faxes, connect with APIs, and directly execute actions within EHR systems. Ultimately, Prosper AI envisions becoming an integral part of the AI workforce for healthcare organizations, helping to eliminate waste and enhance access to care for all.
KEY QUOTES:
“Our mission is to unlock universal access to care by empowering healthcare organizations to achieve unprecedented efficiency with AI Agents.”
Xavier de Gracia, co-founder of Prosper AI
“Prosper has redefined how our call center runs by simplifying intricate processes, shortening patient wait times and boosting efficiency, all the while sounding very human. The team’s ability to deliver at speed, and customize to our needs has been incredible.”
Nathan Woelfel, COO at Synergy Healthcare Associates
“Xavier and Josep have achieved remarkable enterprise traction by building battle-tested AI voice agents specifically for healthcare’s complex requirements. They’re creating the most sophisticated voice AI platform to make quality healthcare accessible and affordable at scale”.
Jake Saper, General Partner at Emergence Capital
