Quack has closed a $7 million seed financing round led by Hanaco Ventures and Storytime Capital, alongside contributions from Fusion VC, Savyon Ventures, Seed IL, and private backers including WalkMe’s CEO Dan Adika. This capital will drive Quack’s expansion across the United States and fuel further innovation of its proactive, agentic AI platform for customer support teams.
Many growing businesses struggle to scale customer service without ballooning costs or frustrating their users. Traditional support systems and basic chatbots react to incoming requests but leave most underlying issues unaddressed. This reactive approach forces human teams to juggle routine tickets and deep-dive cases alike, often leading to unhappy customers and stalled growth.
Quack’s platform flips that model by deploying AI agents that anticipate and resolve common support problems before they ever reach a helpdesk. These digital workers monitor product and user signals across any CRM, spotting friction points early and automatically taking corrective actions. By handling up to eighty percent of routine inquiries, Quack’s agents free human specialists to focus on complex, high-value interactions.
Under the hood, Quack offers a CRM-agnostic operating system where customer experience managers can train AI agents on a topic-by-topic basis, mirroring the way they would onboard a new support hire. The system captures contextual knowledge about each product and customer journey, ensuring that AI responses remain accurate and tailored to each individual. Built-in quality controls track every interaction—whether handled by AI or a person—so teams can continuously refine performance and maintain high reliability.
A growing roster of high-growth brands depends on Quack to manage support at scale. Companies like Artlist, Yotpo, WalkMe, and Hologram have already integrated Quack’s proactive AI agents into their workflows, reducing ticket volumes, cutting operational costs, and boosting customer satisfaction. By shifting support from a cost center to a growth engine, these organizations can expand rapidly without compromising the customer experience.
How the funding will be used: With this new funding, Quack will accelerate its U.S. go-to-market strategy, grow its sales and engineering teams, and extend the capabilities of its proactive AI agents.
KEY QUOTES:
“Proactivity is the future of customer support. We’re deeply grateful to our investors, who recognize the scale of the challenge and the opportunity behind the Quack vision. Customer support has been stuck in reactive mode for too long; it is costly to run, painful to scale, and a frustrating experience for customers. At Quack, we believe support should be proactive, agentic, and a true driver of company growth. This funding allows us to continue building the operating system for support, where AI agents and CX team members are transformed into customer experts turning complex journeys into frictionless moments.”
Nadav Kemper, CEO of Quack
“We are committed to partnering with companies who reimagine their industries in game-changing ways, and Quack’s product-led approach for proactive customer experience is exactly that. Quack is unlocking companies’ capacity for hypergrowth by freeing them from dependence on limited and overwhelmed customer support infrastructure. Through their continued product development, they are redefining what it means to scale support and provide delightful experiences to customers, and we are excited to be part of their journey.”
David Frankel, Partner at Hanaco Ventures
“The best companies don’t just build products, they reset expectations for entire industries. At Storytime, we invest in companies shaping the future of work and technology that is redefining how support, collaboration, and service get done. The Quack team combines deep technical expertise with a clear vision for where customer experience needs to go and we are proud to back them as they scale their platform and set a new standard for support.”
Neil Grunberg, Co-Founder, Managing Partner at Storytime Capital
