QueryPal is a company that is transforming customer support with AI-powered ticket automation. Pulse 2.0 interviewed QueryPal founder and CEO Dev Nag to learn more about the company.
Dev Nag’s Background
Could you tell me more about your background? Nag said:
“My journey began in tech as an engineer, where I worked with some of the biggest names like Google, PayPal, and eBay. I later became the founding engineer at GLMX, where I helped revolutionize securities trading with over $2 trillion in daily balances. My most recent startup, Wavefront, brought real-time monitoring and analytics to cloud infrastructures and was successfully acquired by VMware. At VMware, I helped launch their flagship AIOps product. Beyond building companies, I’ve published research in computational biology, hold over a dozen AI patents, and actively mentor startups in AI, technology, and biotech.”
Formation Of The Company
How did the idea for the company come together? Nag shared:
“QueryPal was born out of frustration with how customer support operates. While working in enterprise settings, I saw the enormous inefficiencies in scaling support teams to meet growing demand. I realized that the knowledge we need to answer most questions already exists in documentation, tickets, or systems. What was missing was a way to bring this together quickly and accurately. My primary focus is on creating technology that doesn’t just help businesses run more efficiently—it transforms how they operate.”
Favorite Memory
What has been your favorite memory working for the company so far? Nag reflected:
“One of my favorite moments was seeing QueryPal in action during our very first pilot, with a company that wasn’t quite sure about AI in general. Within weeks, we cut their average response time in half and achieved an 85% approval rate among their agents. Watching their team light up with excitement as they realized the potential impact of our solution was deeply rewarding. It felt like all the hard work was paying off.”
Core Products
What are the company’s core products and features? Nag explained:
“At its core, QueryPal focuses on instant ticket resolution and beyond:
– QueryPal Resolve: Seamlessly drafts email responses from existing knowledge bases, dramatically reducing response times.
– QueryPal Guide: A web-based Q&A bot for end-user queries, so they can self-serve answers right from a helpdesk.
– QueryPal Chat: A Slackbot for internal knowledge sharing.
– QueryPal API: Integrates advanced Q&A capabilities directly into customer systems.”
Challenges Faced
Have you faced any challenges in your sector of work recently? Nag acknowledged:
“A major challenge is the perception that AI replaces people rather than empowers them. We overcame this by focusing on agent empowerment—making their work easier and more efficient while preserving quality and personal connection. Another challenge has been establishing trust with enterprise clients regarding data safety, which we addressed by achieving SOC2 compliance and designing our product to integrate seamlessly without replacing existing systems.”
Evolution Of The Company’s Technology
How has the company’s technology evolved since its launch? Nag noted:
“We’ve moved beyond simple ticket drafting to building a knowledge graph that learns from past interactions, enabling us to tackle unstructured queries and API-based solutions. Our focus on visual analytics and tiered API capabilities is transforming us into a complete AI-driven CX platform.”
Funding
When asking Nag about the company’s funding details, he revealed:
“We’ve raised two rounds of funding, both led by Sequoia Capital.”
Total Addressable Market
What total addressable market (TAM) size is the company pursuing? Nag assessed:
“We’re addressing a $300-400 billion market in global customer support operations, including both online/email and voice support. By automating these processes, we’re positioned to redefine this sector.”
Differentiation From The Competition
What differentiates the company from its competition? Nag affirmed:
“QueryPal’s strength lies in real-time ticket resolution that learns from past tickets, a plug-and-play model for instant value, and the ability to handle API integrations and bring account-specific access into the automated resolution flows. Our unique visual analytics and focus on AI safety make us a standout solution in the crowded AI marketplace.”
Future Company Goals
What are some of the company’s future goals? Nag emphasized:
“Our goal at QueryPal is to transform the role of customer support agents by empowering them to focus on building meaningful human connections and nurturing strategic accounts. We aim to eliminate the burden of repetitive research and drafting by automating routine tasks with precision—leveraging instant ticket resolution, seamless API integrations, and a continuously improving knowledge graph. By freeing agents from mundane responsibilities, we aspire to elevate them from reactive responders to strategic contributors, enabling them to drive deeper customer loyalty and stronger business growth. This vision is about more than efficiency—it’s about redefining customer support as a space for empathy, creativity, and impactful human engagement.”
Additional Thoughts
Any other topics you would like to discuss? Nag concluded:
“I’d love to highlight how AI can elevate human potential across industries. AI isn’t about replacing people; it’s about amplifying their impact and solving the unsolvable. QueryPal is just the beginning of how we can redefine efficiency, accuracy, and customer delight.”
