Reddy, an AI-based company that provides enterprise Customer Experience (CX) teams with a single platform to train, deploy, and manage their human and AI agents, announced it has raised $2 million in funding. DA Ventures, a firm known for backing high-potential early-stage startups, led the round, which was joined by other venture capital firms with deep CX domain expertise and strategic angel investors.
Reddy offers a feature-rich AI-based platform that dramatically improves CX operational efficiency and effectiveness.
Some key features include:
— Hyper realistic simulations – Delivered thousands of the world’s most realistic AI-driven simulations, with enterprises having cut onboarding time in half while increasing 60-day retention by 75%.
— Live assistance at scale – Facilitated millions of minutes of live assist per month, connecting frontline employees with real-time expert guidance through Reddy’s platform.
— AI-based QA innovation – Introduced AI-powered QA and coaching, improving QA scores by 135% and showing accuracy within 4% of human evaluations.
— Enterprise adoption – Earned the trust of leading enterprises with cutting-edge AI implementation paired with white-glove support, all while achieving SOC 2, HIPAA and PCI compliance.
KEY QUOTE:
“Reddy’s unique approach to automating both the human and agentic customer support workflows has the potential to become the new system-of-record for a $350 billion market. We were impressed by the team’s deep understanding of the problem and the traction they’ve achieved in such a short time. Reddy has already demonstrated its ability to deliver real value to demanding, large-scale enterprises and we’re excited to support them as they scale.”
- David Gold, Managing Partner at DA Ventures
“Our vision at Reddy has always been to empower agents and customers with the right knowledge at the right time. With the backing of our investors and the partnership of our early customers, we’re poised for Reddy to become the Agent Operating System of the Fortune 500.”
- Adam Levin, CEO and Co-Founder of Reddy
