ReflexAI – a provider of AI-powered training and quality assurance tools for high-stakes call centers – recently announced its first round of venture funding. Led by Footwork, the $3.3 million oversubscribed round included Emerson Collective, Alt Capital, Gaingels, and angel investors with expertise across healthcare and technology innovation.
The cost of training and quality assurance for an individual phone responder could be higher than $5,000 per year for high-stakes call centers in industries such as crisis response, 911 dispatch, and healthcare. And due to high turnover and a shortage of workers, a call center can spend hundreds of thousands (or millions) of dollars annually in these areas. In existing operations without ReflexAI, leaders often contend with significant operational complexities and unreliable data.
The company provides training and quality assurance tools for these centers, reducing costs by 50% while improving quality and outcomes. And the dynamic AI-powered training simulations are comparable to the use of flight simulators in pilot training. The customizable quality assurance tools enable 100% coverage across calls while providing feedback to responders for continuous improvement.
ReflexAI focuses on high-stakes call centers and their priorities. And as a result, the company invests heavily in areas like data security, AI ethics, and clinical excellence. Plus, 100% of ReflexAI employees undergo both cybersecurity and AI ethics training. And the organization works closely with independent advisors who are recognized leaders in clinical best practices and responsible artificial intelligence.
ReflexAI’s cofounders were previously executives at The Trevor Project where they led the development of the technology. And their work was recognized on TIME’s “100 Best Inventions of 2021” and highlighted in MIT Technology Review.
Since launching last year, ReflexAI has seen significant interest in their tools from crisis lines, healthcare systems, digital and behavioral health, and emergency dispatch. And the organization is currently building a training tool for military veterans, which includes three AI-powered simulations.
KEY QUOTES:
“We’re thrilled to announce our seed round, which represents not just a vote of confidence in ReflexAI, but also in the opportunity to support these mission-critical operations. We’ve seen first-hand how this technology can reduce costs by over 50% while improving measurable outcomes. We believe that every operation deserves access to these tools.”
— Sam Dorison, Cofounder and CEO at ReflexAI
“Building for our target customers, we’re laser-focused on their specific needs and expectations. Our unique commitment is evident in the way our tools are designed, developed, and deployed.”
— John Callery, Cofounder and Chief Product & Technology Officer at ReflexAI
“It’s rare to find a team that is so connected to the customer problem and has already demonstrated the impact of their technology as a solution. We’re excited to be part of ReflexAI’s journey from such an early stage.”
— Nikhil Basu Trivedi, general partner at Footwork
“From the moment we met with Sam and John, it was clear that they inspire a sense of trust. ReflexAI has the vision and credibility to succeed in industries that save lives every day.”
— Fern Mandelbaum, Managing Director at Emerson Collective
