Relay – a cloud platform for frontline teams – announced the closing of a $13 million Series A funding round from Sovereign’s Capital, Wind River Ventures, and existing shareholders. The company has developed a cloud-based platform that helps frontline teams improve communications, stay safe, and get more done. And the demand for Relay’s platform has skyrocketed in the past year with revenue growth of over 130% year-over-year and the addition of high-profile customers in Hospitality, Healthcare, Facilities Management, and other frontline industries.
As many technology companies are experiencing declining revenues and layoffs, Relay’s revenues have more than doubled and the company hired over 35 new team members in the last 18 months and expects to continue growing its staff. And Relay has thrived during these challenging times because the need for its solutions is more critical as frontline businesses urgently search for ways to improve their productivity in the face of recessionary market conditions and unprecedented labor shortages.
What is driving Relay’s rapid growth is the demand for its recently unveiled “Operational Intelligence” platform. Relay’s Operational Intelligence platform offers leaders of frontline teams real-time analytics on team performance against goals, enabling them to pinpoint areas for improvement. And Relay is delivering its Operational Intelligence platform to tens of thousands of frontline workers across the US working in Hospitality, Healthcare, Food Services, Manufacturing, Facilities management, and other industries.
Plus Relay is also growing fast in the Hospitality industry where it is serving thousands of hotels and resorts across the US, providing best-in-class safety and communications solutions for their teams. And by combining real-time communication with real-time indoor location data, Relay can offer a solution that not only satisfies the requirements of many states and brands. But it also allows staff members to summon and efficiently coordinate help in the event of an incident. In a recent survey, 77% of customers reported that Relay improved overall employee safety at their property. Going forward, Relay is expecting to continue to rapidly grow revenues and scale its team especially in sales and customer operations roles as the company fills out its headquarters office space located in the Advanced Auto Parts Tower in North Hills, Raleigh.
KEY QUOTES:
“We are thrilled to partner with our investors to bring innovative solutions to frontline teams. The need for digital transformation in frontline work has never been greater, especially with pervasive labor shortages and the lingering effects from the pandemic. This is the time for Relay to accelerate our vision of transforming frontline work by delivering innovative technology, designed specifically for the way frontline teams work and the unique challenges they face.”
“Frontline workers are the lifeblood of our economy, and they have unique needs that can’t be solved by tools built for desk-bound workers. With Relay, we’re making it easier than ever for frontline teams to communicate and collaborate effectively, no matter where they are or what device they’re using. Relay also provides workflow and communications data that frontline leaders have never before been able to accurately measure. With this data, they can improve their operations in multiple ways, as evidenced by a recent customer survey revealing 78% of our customers report an increase in productivity from Relay.”
— Chris Chuang, CEO of Relay
“What excites us most about Relay is how impactful their seemingly simple solution is for frontline teams. Their platform not only enables teams to communicate more efficiently but to collaborate more effectively as they unlock the data around personal job performance and accountability, overall team productivity, and reduction of operational bottlenecks. It’s clear to us why Relay’s key metrics around customers and revenue retention and expansion are well above industry norms.”
— Stephen Mutz, Co-founder and CEO of Wind River Ventures
“In this economy, frontline businesses have to get more done with fewer people. Achieving that requires more efficient communication and better coordination of teams and resources. Relay delivers both and we’re excited to partner with them on this important mission.”
— Jake Thomsen, Managing Partner at Sovereign’s Capital
