Respond.io announced that it has raised $62.5 million in Series B funding to accelerate its expansion into North America and Europe and further develop its AI-powered customer conversation platform.
The round was led by Camber Partners and included participation from Endeavor Catalyst and existing investors. Combined with the company’s $7 million Series A financing completed in 2022, Respond.io has raised more than $69 million to date.
Founded in 2017 and headquartered in Kuala Lumpur, Malaysia, Respond.io provides a customer conversation management platform that helps mid-market business-to-consumer companies manage interactions across messaging applications, voice calls, email, web chat, and customer relationship management systems. The platform integrates channels including WhatsApp, Instagram, TikTok, Messenger, Telegram, LINE, WeChat, and more than 16 additional services.
The company said its platform powers approximately 2 billion messages each quarter for more than 10,000 businesses across over 180 countries and territories. Customers include Toyota, British Airways, Radisson, Hertz, and Decathlon. Respond.io currently generates $35 million in annual recurring revenue, growing 169% year over year while maintaining a 30% profit margin.
Respond.io initially focused on consolidating fragmented customer conversations into a unified inbox and automating workflows. As large language models advanced, the company expanded into AI-native customer engagement infrastructure, introducing AI agents that can autonomously qualify leads and manage customer interactions, then hand off conversations to human operators when necessary.
According to the company, its AI agents can handle significantly higher volumes of leads and have achieved conversion rates of up to 84% in customer deployments. The platform maintains 99.999% uptime and has been selected by Meta and TikTok for early rollouts of products including the WhatsApp Business Calling API, TikTok Business Messaging, and TikTok Messaging Ads.
Respond.io said it has established a strong presence across Asia-Pacific, Latin America, and Europe, the Middle East, and Africa, where messaging platforms are widely used for commerce. The new capital will support efforts to expand into North America and Western Europe as businesses increasingly adopt conversational commerce and AI-powered customer engagement tools.
Camber Partners said it was attracted to Respond.io’s capital-efficient business model and profitability. Meanwhile, Endeavor Catalyst Chairman and LinkedIn co-founder Reid Hoffman said the company represents the type of emerging-market infrastructure business capable of scaling into major global economies.
KEY QUOTES:
“When we started talking to Camber Partners, that conversation felt different. We built respond.io over nine years across markets most competitors never entered and did it profitably. Camber Partners and other investors backed us because they understand what that means: real product-market fit, with great unit economics, and a business that raises to accelerate, not to survive.”
Gerardo Salandra, CEO and Co-Founder of Respond.io
“Respond.io spent nine years building the infrastructure for high consideration, AI-native customer conversations — and they did it profitably in diverse markets. They have an exceptional team that has leveraged AI to accelerate rapidly. We believe respond.io is positioned to lead this category at a global scale.”
Scott Irwin, Founder and Partner at Camber Partners
“Most businesses still treat customer conversations as a cost to manage. The ones winning right now treat them as the revenue channel they actually are, and they’re automating everything that doesn’t require a human so the humans can focus where they add the most value. We see it in our customers every day — we have case studies showing AI Agents are handling 600% more leads with conversation rates as high as 84%.”
Gerardo Salandra, CEO and Co-Founder of Respond.io
“The customer conversation management space is at an inflection point. North America and Western Europe are moving toward leveraging conversations as a competitive advantage to generate revenue, using similar workflows we’ve already built and tested in markets where this shift happened first. We know how to serve these businesses, and with this funding, we now have the resources to reach them faster.”
Gerardo Salandra, CEO and Co-Founder of Respond.io
“We are thrilled to be investing in respond.io in this new round. Respond.io is exactly the kind of company we are proud to support — founders building profitable infrastructure in emerging markets and scaling them into the world’s largest economies. So proud to have them in the Endeavor Catalyst family!”
Reid Hoffman, Co-Founder of LinkedIn and Chairman of Endeavor Catalyst
