ReturnPro has acquired iF Returns, an enterprise returns technology platform serving more than 200 brands across Europe. Financial terms of the transaction were not disclosed.
The acquisition adds iF Returns’ post-purchase technology to ReturnPro’s returns management, reverse supply chain and ReCommerce platform while establishing a larger foundation for ReturnPro’s international expansion.
iF Returns co-founders Galo De Reyna, Marcello Valerio and Paul Obando will continue leading the business.
They will work with Jelle Schoenmaker, CEO International at ReturnPro, who will oversee the company’s broader international growth strategy.
iF Returns provides software designed to help brands convert refunds into exchanges and new purchases while improving the customer experience surrounding returns.
The company said its technology converts approximately 30% to 40% of would-be refunds into exchanges and new purchases.
Customers include Desigual, Miroglio Group and Champion.
ReturnPro plans to make iF Returns’ front-end return and exchange capabilities available to its existing U.S. customers.
The company will combine the technology with its existing end-to-end returns, reverse supply chain, marketplace management and ReCommerce capabilities.
That includes sellers operating through third-party platforms such as Walmart Marketplace.
ReturnPro also plans to use iF Returns’ existing European presence and experience in fashion retail as a base for additional international expansion.
ReturnPro currently processes more than 45 million units annually and said it has recovered more than $5 billion for retail partners.
The company was founded in 2008 and has expanded from traditional returns management and reverse logistics into broader ReCommerce services covering returned, unsold and pre-owned products.
KEY QUOTES:
“Our priority is continuing to deliver more value for the retail and marketplace partners we serve today. iF gives us proven technology that we can bring to our existing U.S. customers, strengthening the returns ecosystem and third-party marketplace capabilities we already provide. At the same time, it gives us an established platform for international growth under Jelle’s leadership.”
Sender Shamiss, Co-Founder and CEO of ReturnPro
“iF Returns gives us a strong foundation in Europe, with proven technology, deep fashion expertise and relationships with more than 200 brands. Our opportunity is to grow that business internationally while also bringing iF’s technology and expertise into the broader ReturnPro ecosystem for the benefit of our existing customers.”
Jelle Schoenmaker, CEO International at ReturnPro
“iF Returns has spent years building technology purpose-built for the complexity of enterprise-scale, omnichannel returns. Joining ReturnPro gives us the opportunity to bring those capabilities to more retailers and brands while expanding what we can deliver to our existing customers.”
Galo De Reyna, Co-Founder of iF Returns
