Rimini Street – a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner – recently announced its expansion of its Rimini Manage for SAP products to include SAP cloud applications.
Expanded Application Managed Services for SAP Products
This expanded offering enables organizations running SAP cloud-based software to achieve the same improved productivity, predictability, and business value that Rimini Street delivers to clients utilizing perpetually licensed SAP products. And Rimini Manage for SAP can be delivered for stand-alone SAP cloud applications or integrated with services for other enterprise software, including SAP Business Suite (ECC 6.0) and S/4HANA.
Rimini Manage for SAP will run and manage SAP cloud products, including:
— S/4HANA Cloud (public and private editions)
— Commerce Cloud (formerly Hybris)
— Integrated Business Planning (IBP)
— Analytics Cloud
— SuccessFactors
— Fieldglass
— Concur
— Ariba
The benefits of utilizing Rimini Manage for SAP include:
Improved Productivity
— Reduced backlog of open tickets
— Increased user productivity with smoother system operation
— Reduced recurrence of issues with root cause analysis and resolution
— Rapid response, consistent communication and faster time to resolution with Rimini Street’s industry-leading service-level agreements (SLAs)
— Leverage Rimini Street’s 24/7/365 globally distributed SAP talent and expertise
Better Predictability
— Predictable cost model with unlimited tickets
— Peace of mind and reduced risk with a single, accountable, trusted partner
— Simplified processes without handoffs or multi-vendor reliance for service scope
Increased Business Value
— Increased ROI from more effective usage of the software
— Smoother integration with other applications and data
— Reduced burden on client IT and ability to better utilize resources
— Creation and maintenance of stable, long-term enterprise software foundation
Rimini Manage for SAP Products Delivers Results for Clients
Rimini Street’s multibillion-dollar energy client, which includes nuclear power generation, reaped extraordinary results from Rimini Street’s managed services for SAP products. And the client has already achieved these successful, improved outcomes with Rimini Manage for SAP, which includes coverage for SAP Business Suite and SAP cloud products:
— 76% overall reduction in the volume of open cases
— 52% reduction in product support calls since managed services adoption
— 47% reduction of new incidents created for Ariba interface to Business Suite
— 31% reduction in the creation of new incidents
KEY QUOTES:
“Licensees of SAP cloud products requested that Rimini Street expand its managed services offering for SAP to also run and manage SAP cloud products they are using in their system landscape, as well as support clients in the RISE for SAP program. We are pleased to now offer these expanded services to serve the market’s needs and desire for a better, more responsive application managed service that covers even more of their system portfolio.”
– Seth A. Ravin, president, CEO and chairman of the board, Rimini Street
“Hundreds of SAP licensees already rely on Rimini Street for expert support of their business-critical ERP footprint while they innovate around the edges with best-of-breed cloud applications. Rimini Street’s expertise and knowledge across clients’ entire portfolio makes the company ideally suited to extend its services across SAP cloud-based applications.”
– Rebecca Wettemann, CEO, Valoir Research
