Risotto, an AI-native autonomous help desk platform, has raised $10 million in seed funding to accelerate its effort to automate internal employee support workflows across large enterprises. The round was led by Bonfire Ventures, with participation from 645 Ventures, Y Combinator, Ritual Capital, Surgepoint Capital, and angels, including former Dropbox and HelloSign executives. Risotto says its platform integrates across a company’s technology, IT, and communications stack to autonomously resolve internal support tickets in seconds, and has already processed hundreds of thousands of tickets for customers, including Gusto and Jobber, helping automate up to 70% of IT requests.
The company is positioning itself as a response to what it describes as an outdated internal support model that hasn’t kept pace with SaaS sprawl and modern workplace tooling. In many organizations, employees still navigate multiple portals, forms, and email threads for routine tasks such as password resets, tool access requests, or basic troubleshooting, while IT, HR, and related operations teams spend significant time triaging repetitive Tier 1 questions, collecting context, and managing workflows within legacy ITSM systems. Risotto argues that while incumbent platforms have attempted to add automation layers, those approaches often introduce brittle workflows that still require ongoing manual intervention.
Risotto says it is already delivering measurable operational impact for early enterprise deployments. At Gusto, the platform is reportedly autosolving a majority of incoming Tier 1 requests, reducing queue volume and shifting human support teams toward higher-value initiatives. The company frames these outcomes as evidence that an autonomous, action-taking support agent can perform not just “answer” functions, but also execute real workflow steps inside the systems where IT and HR teams already operate.
Risotto’s product centers on creating a single conversational support funnel, typically inside the tools employees already use, so workers don’t need to decide where to go for help. The platform integrates with chat platforms such as Slack and Microsoft Teams, ticketing and ITSM tools including Jira, Freshservice, and ServiceNow, knowledge systems such as Notion, Confluence, and SharePoint, and identity providers such as Okta and Google Workspace. It also connects with adjacent systems, including device management platforms such as Jamf, Kandji, and Fleet, HRIS tools such as Workday, and other enterprise applications, aiming to give the agent enough context and permissions to both understand requests and take action across multiple environments.
The company says its automation approach goes beyond static workflows by continuously learning from interactions and using multi-step reasoning to resolve issues end-to-end. For common requests, this can mean handling password resets, provisioning, changing software access, or executing device- and identity-related tasks directly. For more complex cases, Risotto says it can gather context across tools and route escalations to the appropriate teams with full background details, enabling smoother handoffs and a “24/7 AI teammate” model that reduces repetitive work while improving response time for employees.
Risotto highlights product capabilities that it believes accelerate adoption inside enterprises, including fast setup with minimal change management through integrations with core systems, a no-code workflow builder designed to extend automation across cross-department processes, conversational support that can handle multi-step troubleshooting and screenshot understanding, and an “action-driven” automation layer meant to perform tasks on behalf of teams rather than only generating answers. The company claims its knowledge engine improves over time and can deliver up to 70% ticket automation.
The company was founded by Aron Solberg (CEO), Alex Confer (CIO), and Chris Paul (CTO), each with decades of experience in B2B SaaS, IT operations, and enterprise systems. Solberg previously held engineering and product roles at HelloSign and Dropbox and later worked on enterprise productivity tooling at Grammarly. Confer led IT at HelloSign through its acquisition by Dropbox, later ran IT teams at Dropbox, and oversaw IT Engineering at Gusto, where the founders say they observed firsthand how legacy ITSM approaches slowed teams down. Paul has spent roughly 25 years in software engineering and previously worked as a staff software engineer at Square. Together, the founders say they are building the AI-native help desk platform they wished they had as operators supporting modern enterprise environments.
With fresh capital, Risotto plans to scale product development and expand deployments across additional enterprise teams beyond IT, including HR and RevOps, while continuing to deepen integrations across the broader ecosystem of systems enterprises use to run internal support. The company says early rollouts show the platform can expand beyond a single help desk use case, citing customers deploying the product across multiple departments.
KEY QUOTES
“Before Risotto, our team was buried in tier-1 support requests. Now, Risotto autosolves 60% of our monthly support tickets. Employees get answers in chat in seconds, our queue is dramatically smaller, and my team finally has time for projects that move the business forward. They are saving us thousands of hours per month.”
Jose Izquierdo, Senior Director of IT, Gusto
“The old way of managing employee support is slow, repetitive, and frustrating for everyone involved. Our mission is to effectively automate the help desk as we know it. We aren’t just building a better ticketing system; we are building an autonomous agent that plugs into existing systems, understands context, performs complex horizontal enterprise workflows, and allows support teams like IT, HR, and RevOps to focus on higher value work.”
Aron Solberg, Co-founder and CEO, Risotto
“Internal support is still running on tools that were built before modern AI. Risotto is the first company we’ve seen that effectively automates the messy, real-world IT queue at true enterprise scale. Early results from enterprise customers like Gusto, who has now automated 60% of their help queue, and Jobber, who is now rolling out Risotto to 12 departments, show this can change how every company runs its help desk.”
Jim Andelman, Co-founder and Managing Director, Bonfire Ventures
