Rocket Companies reported major gains from its AI-powered homeownership platform during the second quarter of 2026, with its AI Voice system handling more than 1 million inbound servicing calls within three months of launch as the company’s mortgage servicing portfolio reached $2 trillion in unpaid principal balance across 9.1 million loans.
The AI Voice deployment is designed to improve servicing efficiency while maintaining customer experience. More than 50% of the calls handled by the system would otherwise have required assistance from servicing team members. Rocket said task resolution was nearly 25% faster than traditional interactive voice response methods, while client satisfaction reached 4.5 out of 5.
Rocket is also using AI to increase productivity among mortgage professionals. Its AI-powered loan officer tools score and reprioritize pipelines multiple times per day to improve client matching and conversion. Loan officers using the technology are handling nearly 40% more clients than a year earlier. And Rocket Pro partners using its Jupiter loan origination system and Navigate AI are growing applications and closings at five times the pace of partners not using the tools.
The technology initiatives are being deployed against an increasingly large client base. Rocket completed what it described as one of the largest servicing migrations in mortgage industry history, consolidating servicing clients onto a single platform. The company said legacy Mr. Cooper recapture rates reached another record during the quarter.
Rocket also became the nation’s number one home equity lender and the first independent mortgage company to lead the category. Since launching its home equity loan product in mid-2022, Rocket has helped more than 250,000 homeowners access over $24 billion of equity. Meanwhile, Redfin doubled mortgage leads year-over-year in June and reached record mortgage attach rates as integration between Rocket and Redfin advanced.
Purchase and refinance market share reached record quarterly levels. Purchase market share increased to 6.2% from 5.5% in the fourth quarter of 2025, while refinance share increased to 14.3% from 12.2%. Rocket generated $49.1 billion in total closed mortgage loan origination volume during Q2 and $47 billion of total net rate lock volume.
The company generated $2.78 billion in net revenue, $229 million in GAAP net income, $441 million in adjusted net income and $766 million in adjusted EBITDA. Rocket described the period as its most profitable quarter in four years. For the third quarter, it expects adjusted revenue of $2.5 billion to $2.7 billion.
KEY QUOTES:
“Rocket reached record levels of purchase and refinance market share in one of the toughest spring housing markets in years, while delivering our most profitable quarter in four years. We’ve spent the last several years building a fundamentally different company. Home search, origination and servicing now reinforce one another, with AI making every interaction smarter. Markets change. Systems endure.”
Varun Krishna, CEO and Director of Rocket Companies
