Routeware, an Austin, Texas-based provider of integrated technology solutions for the waste and recycling industry, has appointed Kristy McKnight as Chief Product Officer. McKnight joins the executive leadership team as Routeware continues to scale its platforms and deliver mission-critical technology to government and private haulers across North America and the United Kingdom.
McKnight brings more than 20 years of experience building and scaling vertical SaaS companies, including experience leading product organizations through two IPOs and two acquisitions. Prior to joining Routeware, she held a GM-level leadership role at Procore, where she helped scale technology solutions for the construction industry, a sector that shares the complex, frontline operational challenges found in waste and recycling. At Routeware, her immediate priorities include strengthening the company’s foundational products and spearheading the development of growth products intended to define the company’s next chapter. Her leadership approach centers on organizational transparency, team empowerment, cross-functional collaboration, and intensive customer engagement.
Founded 25 years ago, Routeware serves 1,500 customers across the United States, the United Kingdom, and Canada with integrated platforms spanning route optimization, fleet dispatch software, in-cab technology, digital customer engagement, billing systems, and data-driven insights.
KEY QUOTES:
“Kristy knows what ‘great’ looks like and exactly how to get there. Throughout our conversations, she has instinctively reframed every challenge as an opportunity, viewing customer feedback as a roadmap for UI/UX improvements and friction as a catalyst for progress. That ownership mindset is exactly what we need to produce real results, fast.”
Jeremy Collins, CEO, Routeware
“The waste and recycling industry is at a digital turning point, and I am thrilled to join a team that puts the customer at the center of everything they build. My goal is to ensure our product strategy is directly shaped by the people who use it every day. By listening to our customers and exploring how technologies like AI can solve real-world problems rather than just chase trends, we will make our products solve problems that matter to operators and make our customers more successful.”
Kristy McKnight, Chief Product Officer, Routeware
