- Salesforce Inc (NYSE: CRM) has been named the #1 CRM provider for nine years in a row. These are the details.
Salesforce (NYSE: CRM) announced that it has been ranked the #1 CRM provider by the International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker. This is the ninth year in a row that Salesforce obtained the #1 CRM ranking.
This ranking comes after a year in which the CRM market accelerated. And during that time, Salesforce grew its overall market share position and increased its revenue growth. Plus the data shows that Salesforce is the market share leader in IDC’s segments for sales applications, customer service applications, marketing applications, model-driven application platforms, and enterprise community applications.
Along with being the #1 CRM provider worldwide, Salesforce is also the #1 market share leader for CRM in Asia-Pacific (including Japan), Latin America, North America, and Western Europe.
KEY QUOTE:
“In this digital work-from-anywhere era, companies need to adapt their business models to address customers’ evolving needs. We are grateful to be recognized as the #1 CRM by IDC, underpinning how companies across every industry continue to engage Salesforce, as a trusted digital advisor who can help accelerate their efforts to build direct relationships with their customers, employees, partners, and more.”
– David Schmaier, President and Chief Product Officer, Salesforce
