Salesforce Launches Work.com To Help Businesses Reopen And Upskill

By Amit Chowdhry ● May 4, 2020
  • Salesforce (NYSE: CRM) announced Work.com today, which is a service that offers new technology solutions and resources to help business and community leaders around the world reopen safely

CRM giant Salesforce (NYSE: CRM) announced Work.com today, which is a service that offers new technology solutions and resources to help business and community leaders around the world reopen safely and re-skill employees. Work.com also includes new solutions to accelerate private and public sector response to the COVID-19 pandemic, including employee wellness assessment,  shift management, contact tracing, emergency response management, and grants and volunteer management. 

The Work.com Command Center feature brings all data streams together so that businesses and communities can make more informed decisions.

Plus Work.com combines the power of health experts, business leaders, and the Salesforce ecosystem in a resource center informed by the Business Roundtable and the University of California San Francisco (UCSF) with insights from business, health, and government leaders along with analysis, best practices, and recovery stories from our trusted partner ecosystem.

In order to support the initial response to COVID-19, Salesforce launched Salesforce Care — which is a suite of solutions free for 90-days designed to help businesses stabilize during the initial phase of the crisis. As COVID-19 containment improves and the economy begins to restart, a more complicated recovery phase is ahead.

Salesforce’s Work.com solutions enable organizations to reopen safely and manage the logistics of returning to work while putting employee and visitor health and safety first.

Here is an overview of the features:

Work.com Command Center

Work.com Command Center is a single hub for leaders to access a 360-degree view of return-to-work readiness across locations, employees and visitors, make data-driven decisions, take action, and communicate effectively. And the command center allows organizations to bring together trusted data from internal applications and employee wellness surveys, create and disseminate important employee communications at scale, and surface public data through the Tableau COVID-19 data hub. Plus users can also add on MuleSoft to integrate additional data sources and Tableau for more custom data visualizations.

Contact Tracing

Contact Tracing allows public and private sector leaders to manually trace health and relationship contacts in a safe and private manner by collecting data from individuals who are infected or potentially exposed to infectious disease and creating visual maps of contacts and locations to monitor potential interactions and outbreak.

Emergency Response Management

The Emergency Response Management suite of products features built-in collaboration with Accenture that allows public health organizations, government agencies, and the private sector to manage all types of emergencies, deliver care to those affected, and allocate resources and services quickly. And public health institutions can protect communities from widespread impacts by enabling contact tracers to effectively record and understand data, quickly triage and evaluate patients, and provide ongoing engagement and monitoring. With this feature, government agencies can streamline emergency response operations and approvals, deploy resources, and schedule emergency services.

Employee Wellness

The Employee Wellness feature enables leaders to gather the data needed to monitor and analyze employee and visitor health and wellness. And companies can create employee health surveys, monitor wellness trends, and use data to make informed decisions on the return to work.

Shift Management

There is a shift management feature that enables organizations to orchestrate the eventual return of employees to the office through shift management capabilities, which can help reduce office density. And organizations can avoid large groups in the office or elevators through spatial distance and scheduling breaks, including the management of third-party suppliers or vendor services.

myTrailhead for Employees

The myTrailhead for Employees feature offers content to help employees skill up on new ways of working with out-of-the-box training, learning, and wellness programs. And employers can ensure returning employees comply with new safety policies and have the information they need to succeed.

Volunteer & Grants Management

The Volunteer & Grants Management feature helps organizations fulfill relief goals with flexible and scalable tools that streamline volunteer coordination and grant-making processes. And now any organization will be able to achieve mission success by matching the right volunteers to events and automating the grants lifecycle for greater impact.

Guidance

For guidance and insights for businesses navigating the COVID-19 crisis and what comes next, the Work.com resource center includes expert commentary from renowned Dr. David Agus, Dr. Larry Brilliant, Dr. Scott Gottlieb, Harvard Business School economist Linda A. Hill, political scientist Ian Bremmer, etc. 

The resource center gives users access to ideas and trends looking to stabilize their businesses, adapt to a new normal, and plan for an eventual return to growth.

Salesforce’s trusted partner ecosystem is providing guidance and solutions for organizations of all sizes and across industries to return to the workplace safely. Global Strategic Consulting Partners — including Accenture, Deloitte and PwC — are Work.com’s inaugural industry and business transformation specialists. These advisors, who are equipped with a deep understanding of the Salesforce platform, provide critical services to help organizations transform for the future.

Pricing/Availability

Work.com Command Center and Shift Management are expected to be generally available in June 2020. And each is an add-on to Platform Starter with introductory pricing of $5 per user per month. And Employee Wellness will be included with Work.com Command Center.

Platform Starter has introductory pricing of $5 per user per month. And Employee Wellness will be included with Work.com Command Center. Plus Emergency Response Management — which includes Contact Tracing — will be generally available in the second half of May 2020. It is a suite of existing products Health Cloud, Service Cloud, Lightning Scheduler, and Salesforce Maps as well as a new product called Emergency Program Management. 

Emergency Program Management is an add-on to any Health Cloud or Service Cloud license in Enterprise Edition or above — which is priced at $50 per user per month.

New Employee Learning and Well-being content on myTrailhead will be generally available in June 2020. And it will be included with myTrailhead for Employees, which is priced at $25 per user per month.

Key Quotes:

“Every company and community in the world is focusing on how to safely reopen and get to a new normal. With Work.com, we’re bringing together powerful new technology, our partners and network of experts to help organizations reopen and recover from this crisis while putting employee and visitor health and safety first.”

– Salesforce president and COO Bret Taylor

“Business Roundtable is focused on an economic recovery that puts public health first and allows businesses of all sizes to reopen swiftly and safely. Safety first and consistent guidelines are critical to reopening. Salesforce is providing an important public service by giving businesses and organizations of all sizes this suite of free resources to help them navigate current guidance and get back to business safely when they can do so.”

– Joshua Bolten, President & CEO of Business Roundtable

“I am confident that without the digital quote-to-cash transformation we completed with Salesforce and the AppExchange we would not have been able to adapt and respond as quickly. We’re looking forward to the continued partnership with Salesforce to help us navigate to our new normal.”

-Steve Stessman, VP of Sales at Tuff Shed

“We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission. We know that Salesforce will help us build even stronger relationships as we reopen our shops in this new world.”

-Amy Wright, Founder and CEO of Bitty & Beau’s Coffee