ScaleVoice is a company that drives business growth through advanced AI-powered communication solutions. Pulse 2.0 interviewed ScaleVoice co-founder and CEO Ondrej Kuchta to learn more about the company.
Ondrej Kuchta’s Background
What is Ondrej Kuchta’s background? Kuchta said:
“My journey in technology and entrepreneurship began as a Kernel Team developer for AVG Technologies, an antivirus company. This role provided me with invaluable experience in innovating new technologies, but it also ignited my desire to venture into entrepreneurship.”
“This ambition led me to become the CTO at Driverama, a Germany-based e-commerce platform using data to facilitate used car transactions in Western Europe. Under my leadership, we experienced remarkable growth, expanding from four employees to 250 and increasing revenue from zero to $40 million in less than two years.”
“My success in helping auto dealerships acquire vehicles at Driverama revealed even more opportunities to leverage cutting-edge AI technologies that previously weren’t sufficiently advanced or didn’t exist. These experiences, combined with the emergence of powerful new AI tools, made the timing perfect for launching ScaleVoice.”
Utilizing AI Technology
What is your approach to leveraging the latest AI technology? Kuchta shared:
“At ScaleVoice, our curiosity about applying AI in real-world settings drives our innovation. Rather than focusing solely on gaming applications or academic research, we’re committed to leveraging market-ready technology in practical scenarios. This hands-on approach is the true test of AI’s efficacy.”
“Initially, I wrote code for our product alongside our CTO and head of AI, fostering a deep connection not only with our technology but also with our customers. This experience reinforces my view of engineering as a powerful tool for transforming ideas into tangible solutions.”
“ScaleVoice emerged from this philosophy, challenging us to explore the feasibility of our model in a real business context. By bridging the gap between theoretical potential and practical application, we’re pushing the boundaries of AI’s capabilities in the automotive industry.”
Core Products
What does ScaleVoice do? Kuchta explained:
“ScaleVoice offers AI voice agents for autonomous sales to businesses in automotive and related sectors. Our agents feature human-like communication styles across phone, SMS, and chat conversations. We manage complex, end-to-end workflows—from initial outreach to appointment scheduling and follow-ups—tasks that traditionally require human customer service agents.”
“Our autonomous AI team contacts potential car sellers within seconds of their expressed interest, helping convert more leads into qualified appointments. The interactions are so natural that most customers don’t realize they’re communicating with AI, resulting in more efficient conversations and improved customer satisfaction overall.”
Challenges Faced
What challenges have Kuchta and the team faced in building the company? Kuchta acknowledged:
“One of our biggest threats is the fast pace of AI development and potential competition. We’re staying ahead by continuously improving our agentic architecture, expanding our industry knowledge and delivering impactful results for our clients. We’re very focused on deep system integrations, expanding our service offerings and improving our voice user experience to create more natural and engaging interactions.”
Evolution Of ScaleVoice’s Technology
How has ScaleVoice’s technology evolved? Kuchta noted:
“We’ve been deeply focused on improving our AI models with extensive automotive industry knowledge to maximize our customers’ opportunities for acquiring high-demand vehicles. Here are some highlights of how we’ve improved our technology in recent years:
- We now capture leads from different sources and integrate them into CRM systems like Salesforce for easy management.
- Using advanced AI models (primarily OpenAI’s ChatGPT), we initiate conversations with potential sellers.
- For phone interactions, we utilize Azure and Deepgram technologies to convert speech to text, enabling our AI to accurately process and respond to spoken information.
- Our system is now capable of managing thousands of interactions without missing out on a single lead to provide consistent follow-ups.
- We analyze performance data and customer feedback weekly, fine-tuning our prompts for continual improvement.”
Significant Milestones
Is there a particular milestone you are proud of? Kuchta cited:
“Our work with Aures, the largest Central European dealer of pre-owned cars, has been a really significant milestone for us. After incorporating a ScaleVoice sales agent into their contact center, the value of the company’s vehicle inventory reached four million euros in the span of just one month. Today, we’re facilitating more than $7 million worth of car purchases for Aures monthly, which really demonstrates the scalability and effectiveness of our product in a challenging market.”
Differentiation From Rivals
What makes ScaleVoice’s business model unique? Kuchta affirmed:
“We have a unique success-based pricing model, which means we only make money when a sale is made at our clients’ dealerships. While I can’t disclose specific client details, we’ve seen a lot of value generated for Aures (mentioned above).”
“Another differentiator is that ScaleVoice combines cutting-edge AI expertise with deep automotive sales knowledge. Unlike traditional chatbots that follow strict scripts, our AI agents make decisions based on the conversation context. We focus on delivering tangible results rather than just selling software. Our approach manages end-to-end workflows, from initial customer contact through appointment scheduling and follow-ups. This comprehensive solution sets us apart in the market, where many competitors offer more limited functionality.”
Future Company Goals
What exciting developments can we anticipate from ScaleVoice in the near future? Kuchta concluded:
“ScaleVoice is working to enhance our AI-driven solution to provide even greater value to dealerships. We’re developing integrations with dealership management systems and CRMs, enabling more personalized interactions and the ability to handle even more complex workflows.”
“For example, our system will soon be able to recognize when a customer’s vehicle needs a tire change and facilitate that service on the spot. Beyond single calls, we’re developing our AI’s ability to manage and convert customers across a series of interactions, creating a cohesive and long-term engagement strategy.”
“We also want to open up new verticals beyond vehicle sales, like car insurance and car financing. Later on we’d like to expand into the energy sector. We’ll never shy away from going after challenging verticals as the demand for our technology continues to grow.”
Connecting With The Company
Where can people go to learn more about ScaleVoice? Kuchta concluded:
“Visit scalevoice.com and connect with us on social media via LinkedIn.”
