Scality is a leader in software-defined storage, delivering scalable, secure, and high-performance solutions for unstructured data. With a focus on object storage and distributed file systems, the company enables enterprises and service providers to manage massive data growth while maintaining resilience, cyber protection, and operational efficiency. Through its commitment to customer success, Scality helps organizations modernize their data infrastructure and maximize the value of their storage investments across hybrid and multi-cloud environments.
Pulse 2.0 interviewed Laurent Boïté, recently appointed Senior Vice President of Customer Success at Scality. Boïté brings extensive experience in global customer operations, services leadership, and building high-performing teams focused on long-term customer outcomes. In this conversation, he shares his perspective on aligning services with business value, strengthening customer relationships, and scaling customer success strategies to support Scality’s continued growth and innovation in the data storage market.
Laurent Boïté’s Background
Could you tell me more about your background? Boïté said:
“For the last 36 years, my office has looked very different than a typical tech headquarters. I spent my life in the French Air and Space Force, retiring as a Major General.”
“My journey has been a bit unconventional. Early on, I graduated as an aeronautic then atomic engineer and served early in nuclear facility forces. But my heart was always with the operators on the field, which led me to the air commando branch. I spent many years in the Special Forces, eventually commanding the elite Air Parachute Commando n°10 and completing over two thousand parachute jumps along the way.”
“Throughout my career, I’ve had the deep privilege of serving alongside incredible men and women in operations across Europe, Asia, and Africa and with strong U.S. partnership. My role was simply to make sure they could do their jobs safely and effectively, whether I was setting up the new French Pentagon to support 10,000 personnel, or, most recently, commanding the high-stakes evacuation of civilians from Sudan during the 2023 crisis.”
“If you strip away the uniform, my life has really been about two things: people and missions. I wasn’t ready to stop serving. Transitioning to Scality wasn’t just a career move; it was about finding a new unit where the mission—protecting the world’s most vital data—is treated with the same zero-fail rigor I’ve known my whole life, surrounded by people who are just as dedicated.”
Formation Of The Company
How did the idea for the company come together? Boïté shared:
“Scality was founded back in 2009 by Jérôme Lecat and a group of brilliant engineers who saw that the world was about to drown in data and needed a life raft. But my part of the story started with a simple, honest conversation.”
“Jérôme and I met at a tech summit, and what struck me wasn’t just his intellect, but his vision. He told me he didn’t want a board full of people who all thought exactly like him. He wanted a “different voice,” someone who understood what it meant to operate when there is no margin for error. We realized quickly that his team’s engineering genius and my operational background were two sides of the same coin. We both believe that technology is only as good as the trust you can place in it.”
Favorite Memory
What has been your favorite memory working for the company so far? Boïté reflected:
“It’s a very personal one. I remember walking into a team meeting a few weeks after joining, and I had this sudden realization: I felt at home. I looked around the room and saw the same quiet rigor I used to see in the Special Forces.”
“I saw people who were incredibly talented but completely lacked ego. They weren’t looking for credit; they were looking for solutions for our customers. I had that feeling of finding ‘your people’ in an unexpected place. Seeing that a tech company in the heart of the private sector could have the same heart and soul as an elite military unit… that was the moment I knew I had made the right choice.”
Core Products
What are the company’s core products and features? Boïté explained:
“We provide the foundational layer for the AI era. Our core products are RING, designed for massive, exabyte-scale data lakes, and ARTESCA, which provides unbreakable backup storage. Our standout feature is our $100,000 Cyber Guarantee, we are so confident in our technology’s ability to remain immutable against ransomware that we put our own skin in the game for our customers.”
Challenges Faced
Have you faced any challenges in your sector of work recently? Boïté acknowledged:
“The primary challenge is the collision of explosive AI data growth and increasingly sophisticated cyber threats. We overcome this by shifting the conversation from passive storage to active defense. We’ve launched a unique certification program for AI tools like PyTorch and TensorFlow to ensure that as our customers scale their AI, their data remains secure and accessible without compromise.”
Evolution Of The Company’s Technology
How has the company’s technology evolved since launching? Boïté noted:
“In 15 years, we’ve moved from simply managing capacity to providing Cyber-Resilience. We’ve evolved into an AI-driven fortress. For example, our RING XP is 20-times faster than traditional cloud storage, delivering the microsecond latency required for modern AI workloads. We aren’t just storing bits anymore; we are powering the intelligence of global enterprises.”
Significant Milestones
What have been some of the company’s most significant milestones? Boïté cited:
“Beyond being recognized as a global leader by Gartner and IDC for nearly a decade, our biggest milestone is the trust we’ve earned. Our software now manages over 12 exabytes of data for 700 million users.”
“Reaching a Net Promoter Score of 85 is also a major highlight—it proves that our focus on reliability is exactly what the market is asking for.”
Customer Success Stories
Can you share any specific customer success stories? Boïté highlighted:
“We manage data for organizations that the world relies on daily. In the U.S., that includes giants like Bloomberg and Comcast. Globally, we serve 7 of the 15 largest banks and 10 of the top 20 telecommunications companies. For these customers, success isn’t just a metric; it’s the fact that their critical services never stop, no matter what cyber threats are knocking at the door.”
Total Addressable Market (TAM)
What total addressable market (TAM) size is the company pursuing? Boïté assessed:
“We are pursuing the global enterprise storage market, which is expanding rapidly as every major company becomes an AI company. Specifically, we are targeting the multi-billion dollar segments for AI data pipelines, sovereign cloud, and the urgent global demand for ransomware-proof backup.”
Differentiation From The Competition
What differentiates the company from its competition? Boïté affirmed:
“In this industry, everyone talks about speeds and feeds. But what makes us different is our culture of accountability. When we launched our $100,000 Cyber Guarantee for ARTESCA, it wasn’t just a marketing move. It was us saying to our customers, ‘We trust our tech so much that we are willing to put our own skin in the game.'”
“We combine that best-of-breed engineering, like our partnership with WEKA for AI, with a quite military-grade obsession with reliability. We don’t just sell you a box of software: we join your mission to ensure your data is available 100% of the time, no matter what happens.”
Future Company Goals
What are some of the company’s future goals? Boïté emphasized:
“Our goal is to be the undisputed global standard for AI data storage. But the true challenge of the future isn’t just about speed; it’s about mastering the entire data lifecycle.”
“Data is not one size fits all. To train AI, you need ultra-fast storage that feeds models instantly. But you also need incredibly secure, cost-effective archiving to keep the audit trail of how those models were trained—sometimes preserving that history for decades. It is all about finding the exact right balance of performance, reliability, and cost for each specific workload.”
“To tackle this, we are partnering directly with global hardware leaders. Right now, our R&D team is actively co-developing solutions with Samsung Electronics to perfectly align Scality software with their next generation of massive flash memory drives.”
“Combine that hardware innovation with our investments in ‘eco-responsible’ storage—like our Cyberté project that uses AI to predict failures and slash energy consumption—and our ultimate goal becomes clear.”
“We want to give our customers the operational certainty to feed their AI rapidly, secure their history safely, and manage the entire lifecycle of their data at the most efficient cost possible.”
Additional Thoughts
Any other topics you would like to discuss? Boïté concluded:
“I’d just love to share a thought for anyone else making a major transition. People often think the military and the tech world are light-years apart, but excellence has no home.”
“At Scality, the scope of what we do is Operational Certainty. We are the foundation that allows a hospital to keep functioning during a crisis, or a global bank to power its AI models without fear of data corruption or performance bottlenecks.”
“My mission here as SVP of Customer Success is to ensure that our technology isn’t just a product our customers buy, but a partnership they lean on. Whether you’re in an operation or a boardroom, the values that matter are the same: integrity, humility, and a relentless focus on the person standing next to you. We call it ‘Customer Success,’ but in my old life, we just called it ‘Mission Accomplished.’ I’m proud to bring that level of commitment to our customers.”
