ServiceNow announced it signed an agreement to buy 4Industry, a Netherlands-based partner whose manufacturing technology application is built on the Now Platform. And ServiceNow also acquired Smart Daily Management, a connected digital worker application from EY.
These deals augment ServiceNow’s existing operational technology (OT) management capabilities, adding Connected Worker solutions and enhancing expertise across industrial markets such as manufacturing, energy, and transport & logistics.
4Industry (founded in 2018) offers a mobile-enabled application that makes shop floor work more intuitive, efficient, and enjoyable through a suite of digital tools. Smart Daily Management from EY – which creates more efficiency around challenging tasks – will enable ServiceNow’s industrial customers to drive operational efficiency and quality. The industry expertise from 4Industry and the Smart Daily Management application will be utilized to build a new Connected Worker solution on the ServiceNow platform, which is expected in 2025.
This continued investment in European tech and talent will enhance ServiceNow’s long-term roadmap for its global customers, delivering continuity across IT, OT, and factory floor workers. ServiceNow will continue maintaining a strong alliance with EY and a partnership with Plat4mation, an affiliated services company of 4Industry. And it will work jointly with these companies as innovation and implementation alliance partners for existing OT solutions and future Connected Worker solutions.
4Industry and Smart Daily Management from EY follow the acquisitions of UltimateSuite, G2K, Atrinet’s NetACE technology, and Element AI as part of ServiceNow’s ongoing commitment to bringing impactful automation to customers. And ServiceNow closed the acquisition of Smart Daily Management in early March and expects to close the acquisition of 4Industry in the coming weeks. The financial terms of the deals are undisclosed.
KEY QUOTES:
“Industries like manufacturing, energy and transport & logistics are embracing digital transformation to achieve operational excellence and provide great experiences for Connected Workers. Companies can’t get to excellence if they are constantly re-hiring and re-training talent each month. These deals allow us to combine best-in-class expertise and technology with the power of the Now Platform to help our industrial customers increase uptime, drive efficiency, and improve quality.”
– Lou Fiorello, VP & GM Security and OT at ServiceNow
“4Industry is strongly aligned with ServiceNow’s core philosophy that digitization and automation are the keys to making employees happier and more productive. From building our Connected Worker prototype at a ServiceNow Accelerator event to becoming a Worldwide Built on ServiceNow Solution Partner Of The Year Winner in 2023, this feels like a natural evolution in our journey together. We can’t wait to get started and fulfill our mission of enabling the Connected Worker to become extraordinary by enabling them to focus on what truly matters in their work.”
– Luc Raeskin, CEO of 4Industry
“Smart Daily Management was designed to transform the manufacturing function by coupling data-driven insight and effective ways of working into the daily activities of operating teams. As the EY organization evolved the capabilities of Smart Daily Management, it became clear that integration into the ServiceNow platform would maximize the ability for customers to deploy and scale the value. We look forward to further building on the EY and ServiceNow alliance and deepening the impact we are delivering to clients across the manufacturing and operations technology functions.”
– Hank Prybylski, EY Global Vice Chair, Transformation
