ServiceNow, an AI-based platform for business transformation, announced the acquisition of the Quality 360 solution from Advania to enhance its strength in the manufacturing industry.
Built on ServiceNow, Quality 360 will advance quality management functionality within the ServiceNow Manufacturing Commercial Operations (MCO) solution and enable manufacturers with proactive and data-driven insights to address end-to-end quality issues, helping minimize operational costs and reputational risks.
Quality issues in the manufacturing industry are a major concern and can represent costs as high as 15-20% of sales revenue, according to the American Society for Quality. Initially created by Advania on the ServiceNow platform, Quality 360 enables manufacturers to proactively identify and resolve quality issues across all production and service delivery stages, from source identification to containment, corrective action, and resolution.
This acquisition aligns with ServiceNow’s vision to help manufacturers streamline commercial operations, diversify revenue streams, and manage complex partner ecosystems—including OEMs, resellers, and dealers with real-time visibility.
Quality 360 offers AI-based root cause analysis, automated issue detection, and structured resolution frameworks. And with a centralized Quality Workspace, standardized playbooks, and real-time communication tools, manufacturers gain a seamless, end-to-end solution to uphold product integrity and customer satisfaction.
With this deal, ServiceNow continues reinforcing its role as a trusted partner in manufacturing transformation. This latest investment builds on our strong focus on co-innovation, including manufacturing-centric initiatives such as the collaboration with Siemens on industrial cybersecurity and AI-driven automation and the acquisition of the 4Industry solution from Plat4Mation to drive digital transformation across industrial ecosystems.
At the same time, broader partnerships with companies like Visa and Genesys show how ServiceNow is co-innovating across industries to enhance workflow automation and customer experiences. And by fostering a trusted network of partners and customers, ServiceNow accelerates time to value, drives industry-wide innovation, and delivers future-proof solutions across the entire platform.
KEY QUOTES:
“Manufacturers are under increasing pressure to maintain high-quality standards while managing complex supply chains. By integrating Advania’s Quality 360 into the ServiceNow platform, we’re providing manufacturers with the AI-driven insights and automation they need to proactively manage quality issues, drive operational efficiency, and enhance customer trust. This acquisition exemplifies our commitment to partner-led innovation and delivering industry-specific solutions that drive meaningful transformation.”
– Rohit Batra, vice president and general manager, Manufacturing, Telecom, Media & Tech Industries at ServiceNow
“As quality management becomes a critical differentiator, Advania is excited to see Quality 360 join ServiceNow’s Manufacturing Commercial Operations. ServiceNow’s AI capabilities and scalable platform will empower manufacturers with a proactive, data-driven approach to quality management, helping them mitigate risks and strengthen their competitive edge.”
– Hege Støre, Group Chief Executive Officer at Advania
