ServiceNow announced it has acquired Raytion to enhance GenAI‑powered search and knowledge management capabilities on the Now Platform. And Raytion’s industry‑leading information retrieval technology will enable unified real‑time access for business‑critical data across multiple enterprise sources for a more powerful and personalized AI search experience, all on a single technology platform.
The complexity of modern enterprise environments drives the need for more intelligence about data so that organizations can control highly distributed, diverse, and dynamic information. Through Raytion technology—combined with ServiceNow AI Search—users can find the answers they require without having to know exactly where the information is located.
Raytion’s technology will be able to integrate secure access to information from enterprise data sources and allow ServiceNow’s AI Search to offer users an industry‑leading and intelligent search experience and the information they need, all from a single entry point. This includes data within ServiceNow and from third‑party systems.
Raytion’s GenAI‑powered search and knowledge management capabilities allow for cross‑enterprise data integration, which pulls from the full universe of enterprise knowledge that exists in various knowledge repositories rather than a subset. And when combined with the ServiceNow Now Assist GenAI experience, data moves beyond disparate information to provide users with more comprehensive, relevant search results in one centralized location, helping boost self‑service and case deflection.
ServiceNow’s single data model – which integrates people, services, and systems to empower AI capabilities seamlessly – takes this even further, enabling a more personalized experience for users, drawing on employee history like previous searches and interactions so results are more relevant and tailored to their unique needs.
Since 2001, Raytion has been implementing and operating large‑scale business solutions for Global 500 companies and organizations worldwide. And for ServiceNow, this announcement follows previous acquisitions of Enable OH&S technology, Hitch Works, and 4Facility technology as part of the company’s ongoing commitment to drive AI transformation on a global scale, enhance employee experiences, and power the future of work. ServiceNow completed the acquisition of Raytion in July 2024.
The financial terms of the deal were not disclosed.
KEY QUOTES:
“ServiceNow is accelerating work, uniting fragmented data into a single, intelligent platform that helps customers access and share knowledge across their organizations. Raytion’s information retrieval technology will set us apart by making relevant data sources searchable so everyone—employees, customers, and agents—get the answers they need, when they need them.”
— Jon Sigler, senior vice president, Platform and AI, at ServiceNow
“Enriching GenAI with the specific up‑to‑date information an employee has access to across all relevant data sources makes not only business processes smarter but the whole enterprise. The combination of ServiceNow’s single platform with Raytion’s secure enterprise data integration technology gives businesses a competitive advantage, allowing employees to solve problems and take informed action faster. We’re bringing together business‑critical information with intelligent GenAI‑powered search and reliable data retrieval, all in one place.”
— Valentin Richter, founder and CEO of Raytion
