ServiceNow has entered into an agreement to acquire Pyramid Analytics, a provider of a unified, AI-powered business analytics, data science, and data preparation platform, in a move designed to embed intelligence directly into enterprise workflows and accelerate data-driven automation.
The acquisition is intended to advance ServiceNow’s vision of helping organizations turn data into action by integrating advanced analytics capabilities into the workflows that power business operations. By combining Pyramid Analytics’ technology with the ServiceNow AI Platform, customers will be able to query data conversationally and immediately act on insights without leaving their workflows.
According to the announcement, most analytics tools require business users to depend on centralized data teams for answers. Pyramid Analytics is designed to change that dynamic by enabling users to ask natural language questions, such as which suppliers pose the highest risk or where customer churn is occurring, and receive immediate responses.
When integrated with the ServiceNow AI Platform, those insights can automatically trigger actions such as surfacing issues, opening and routing cases, recommending next best actions, and driving resolution across IT and other departments within a connected workflow.
The acquisition builds on ServiceNow’s Workflow Data Fabric, which connects, contextualizes, and governs data from multiple sources to support AI agents and workflows with trusted intelligence. In 2025, ServiceNow enhanced the governance, control, and cataloging capabilities of Workflow Data Fabric. With the addition of Pyramid Analytics, the company plans to introduce an AI-powered analytics layer to help customers extract greater value from data stored both within ServiceNow and across external systems.
ServiceNow outlined three primary reasons for the acquisition. First, the company emphasized that AI agents require trusted insights and strong analytical foundations. Pyramid Analytics’ semantic layer, which establishes canonical definitions for business metrics such as mean time to resolve and customer churn risk, is expected to strengthen ServiceNow Knowledge Graph and support more confident decision-making.
Second, the company said it is expanding its analytics footprint beyond domain-specific dashboards and key performance indicators for roles such as change managers, incident managers, customer service leaders, and procurement managers. Pyramid Analytics is expected to broaden capabilities through AI-powered conversational analytics, self-service analytics that reduce time to insight from weeks to hours, cross-enterprise data connectivity beyond the ServiceNow environment, and advanced predictive analytics and data science workflows.
Third, ServiceNow aims to shorten the path from insights to action. By integrating analytics directly into workflows, users such as IT leaders and supply chain managers can identify patterns, risks, or operational issues and immediately trigger workflows to address them without switching tools or waiting for reports.
The company said it will leverage Pyramid Analytics to deliver solutions across IT, HR, supply chain, and other enterprise functions, while continuing to invest in ServiceNow Platform Analytics to enhance operational reporting and action on existing workflow data.
The transaction remains subject to customary closing conditions, including regulatory approvals.
KEY QUOTES:
When Pyramid Analytics’ capabilities are combined with the ServiceNow AI Platform, customers will be able to turn those self-service insights into action—without leaving their workflows. For example, AI-driven insights can automatically surface an issue, open and route a case, recommend the next best actions, and drive resolution across IT and the business—all in one connected workflow.
Gaurav Rewari, SVP and GM at ServiceNow
