ServiceNow, an AI platform for business transformation, confirmed a commitment to the UK market, with plans to invest $1.5bn (£1.15 billion) into its UK business over the next five years. And the company plans to expand with new office space as ServiceNow grows its employee base beyond its current headcount of 1,000 employees. Plus, ServiceNow will invest in the future of AI in the UK by expanding its London and Newport data centers with Nvidia GPUs for local processing of LLM data and offering new skills programs to reach 240,000 UK learners.
The announcement was made as part of the recent International Investment Summit, as Prime Minister Keir Starmer brings together 300 industry leaders to catalyze investment in the UK.
ServiceNow’s AI platform connects people, processes, data, and devices to increase productivity and maximize business outcomes. Last month, the company launched its Xanadu platform release, which included more than 350 new AI innovations.
Now, 85% of the Fortune 500 and more than half of the FTSE100 use ServiceNow to reduce the complexity across their business and power their productivity. In the UK, ServiceNow works with leading organizations, including BT Group, Aston Martin Aramco Formula One Team, and hundreds of public sector bodies, including NHS and the Department for Work and Pensions.
ServiceNow’s recent AI Maturity Index – developed in partnership with Oxford Economics – found that 85% of UK businesses plan to increase investment in AI in the next year. And as the demand for AI solutions continues to grow, ServiceNow plans to bring Nvidia GPUs to its UK data centres, based in London and Newport, to support UK processing of data on its LLMs. This commitment also supports increased computing capacity in ServiceNow’s UK data centers, powering domain-specific LLMs for UK customers and governments.
As the AI revolution impacts how we work, ServiceNow is engaged in upskilling talent to meet future workplace needs. And through its new global initiative, ServiceNow University, ServiceNow committed to reaching 240,000 UK learners by 2027, helping them unlock the Now Platform’s value and put AI to work for career growth. Through current partnerships with Northeastern University and local partners like Randstad, QA, and Sparta Global, nearly 30,000 UK learners are engaged in ServiceNow skills learning, which supports them in reaching new career opportunities with ServiceNow’s vibrant ecosystem.
ServiceNow’s growth in the UK extends to its employee base, which has more than doubled over the past five years to surpass 1,000 employees. ServiceNow will continue to expand its headcount across all roles to support AI innovation and adoption in the region.
To meet the needs of its growing team, ServiceNow plans on investing in expanded office space in the UK. And the company currently has offices in Staines and Central London, and its award-winning culture remains front and centre. ServiceNow is proud to have been awarded first place in UK Great Places to Work 2024. It has also been recognised for its efforts in diversity, inclusion and belonging by WorkingMums and, most recently, named a Best Place to Work for Disability Inclusion in the UK.
KEY QUOTES:
“This investment is a huge vote of confidence in the UK’s tech and AI sector, and is exactly the kind we want to see as we grow the economy.”
“That’s what the International Investment Summit is all about too. Showing global investors and business that Britain is open for business.”
-Rachel Reeves, Chancellor of the Exchequer
“The United Kingdom is embracing technology transformation at scale. In this new age of AI, the country continues to be a global leader in driving innovation for the benefit of all its communities.”
“Our investment accelerates the UK’s push to put AI to work, empowering people, enriching experiences, and strengthening societal bonds. Together, ServiceNow and our customers across the UK are delivering a future where technology benefits everyone.”
-ServiceNow Chairman and CEO Bill McDermott
“AI will enable our teams to provide our customers with better products and services, faster. So, we warmly welcome this AI investment from ServiceNow into the UK which also underscores the UK’s position as an attractive destination for innovation.”
-Hena Jalil, MD, Business Digital, BT Group
“The extent of ServiceNow’s growth in the UK speaks to the demand for solutions that can simplify the world of work for any employee, in any role, in any industry. The speed of change and innovation is continuing to accelerate. For British businesses, we need to leverage the opportunity of AI to keep pace and close the productivity gap. With this investment to grow our team, our offices and our ecosystem, we are excited to play an active role in the country’s path to prosperity.”
-Damian Stirrett, Group Vice President and General Manager, UK and Ireland, ServiceNow
