SharpenCX has merged with Ytel in a deal that brings together two established providers of customer experience and communications technology. The combined company will operate a unified CX platform built on SharpenCX’s intelligent agent and automation capabilities and Ytel’s outbound communications infrastructure. The merger positions the new entity to serve businesses seeking a single AI-enhanced environment for inbound and outbound engagement across voice, messaging, and chat.
SharpenCX, headquartered in Indianapolis, has built a reputation for its AI-driven contact center tools that help customer service agents manage conversations more effectively. Ytel, based in California, contributes carrier-grade voice and messaging infrastructure that supports high-volume communication, powering more than 91 million minutes of calls and 8 million texts across sectors including finance, insurance, and customer engagement. Ytel’s platform, which has helped businesses reach more than 110 million unique people, also provides predictive dialing, branded caller ID, workflow automation, analytics, and CRM integrations.
Together, the companies intend to offer a more advanced CX system that blends conversation intelligence with reliable communications delivery, enabling enterprises to engage customers through a fully integrated platform. The merger follows SharpenCX’s recent integration with ElevenLabs, which added humanlike and context-aware voice features to the service. Both companies confirmed that existing customers will experience no service interruptions as integration begins.
The combined platform will consolidate AI, omnichannel communication, workflow automation, and predictive outbound capabilities, aiming to give organizations a single system for managing customer engagement at scale.
KEY QUOTES:
“SharpenCX and Ytel share a vision for making business communication feel more natural, personal, and intelligent. By combining SharpenCX’s AI-driven customer-experience engine with Ytel’s advanced voice and messaging infrastructure, we’re giving companies the intelligence and infrastructure to engage customers seamlessly — inbound, outbound, or automated — in one powerful platform.”
Tom Fisher, Chief Operating Officer, SharpenCX
“Ytel has built a reputation as the best outbound CX platform in the business. Our customers will gain access to SharpenCX’s industry-leading AI, analytics, and agent tools, while SharpenCX customers will benefit from Ytel’s proven communications network and automation capabilities. Together, we’re building the future of customer engagement.”
Nick Newsom, Chief Executive Officer, Ytel
