Shippo announced the debut of Shippo MCP, a new agentic shipping platform designed to translate natural language requests into real shipping actions, including label creation, package tracking, returns, and address validation. The company described the launch as a significant step forward in making advanced shipping workflows more intuitive for e-commerce businesses.
The platform allows AI agents such as Claude, Cursor, or native assistants built into commerce platforms to interpret user prompts and instantly execute shipping-related tasks without technical expertise or custom integrations. Shippo positioned this capability as a meaningful advancement for merchants who struggle with operational complexity and are searching for clear ways to deploy AI for customer and business impact.
Shippo MCP is built on top of Shippo’s multi-carrier API, which supports thousands of businesses and leverages more than ten years of logistics data. The system uses that historical insight to automate decisions, surface operational trends, and simplify shipping tasks through conversational prompts. By layering AI on top of its existing infrastructure, Shippo aims to help teams streamline fulfillment operations without adding new systems or building custom code.
Beta customers have already begun experimenting with prototypes that automate manual work and enhance the delivery experience. Early use cases include conversational rate shopping, automated returns, surfacing performance insights, detecting missed deliveries, and handling “Where Is My Order?” inquiries. Shippo noted that these patterns reflect increasing demand for agentic workflows that help teams move faster while improving customer satisfaction.
Shippo highlighted several benefits of the new platform, including the ability to use natural language for shipping actions, unlock real-time fulfillment insights, enhance customer experience through automated post-purchase support, and accelerate the development of agentic workflows. The company described the release as the first phase of a broader initiative to build an AI layer across the logistics stack, enabling greater intelligence and automation over time.
Shippo MCP is available immediately. Developers can begin using the documentation to build new workflows, and organizations can request a custom demo with a Shippo expert. The company will also host a webinar in January to explore agentic commerce use cases.
Founded in 2013, Shippo serves more than 300,000 businesses and provides access to over 40 global carriers with tools to manage rates, labels, tracking, customs documentation, and returns across the shipping lifecycle.
KEY QUOTES:
“We built Shippo to make shipping easier, more intuitive, and accessible to everyone. AI gives us a powerful new way to advance that mission. With Shippo MCP, merchants can describe what they need using natural language, then instantly see and automatically run the workflows to accomplish it. It’s a smarter way to ship and allows anyone who sells online to be a shipping expert.”
“We’re seeing both retailers and platform customers experiment with many of the new features such as conversational rate shopping and automated returns. Other use cases include surfacing shipping insights, identifying missed deliveries, and automating responses to ‘Where Is My Order?’ (WISMO) questions.”
Laura Behrens Wu, CEO of Shippo
“Wix merchants are constantly looking for new ways to reduce operational friction while delivering a better customer experience, and Shippo’s agentic platform helps them do that. By allowing AI to translate everyday language into real shipping actions, it turns complex workflows into something any seller can handle. Wix’s own MCP framework is built on the belief that AI agents should be able to act directly on a merchant’s behalf, helping merchants move faster and operate smarter. Shippo MCP perfectly complements that vision, unlocking more seamless post-purchase experiences in one of the most critical parts of their business – shipping.”
Shelly Cohen Murray, Head of Wix Business Development
