- Shop-Ware — an automotive aftermarket’s premier cloud-based shop management software for independent repair shops — announced it has raised $15 million in Series A funding led by Insight Partners
Shop-Ware — an automotive aftermarket’s premier cloud-based shop management software for independent repair shops — announced it has raised $15 million in Series A funding led by Insight Partners. This investment will support Shop-Ware’s continued growth, accelerate its innovation, and allow for a more aggressive go-to-market.
Carolyn Coquillette had founded Shop-Ware out of her own repair shop in San Francisco to provide the transparency and sophistication that customers needed and that other systems lacked. And Shop-Ware handles everything for the next generation of auto repair, ranging from digital customer communication to paperless shop operations with an expansive product offering designed to reduce or remove the human effort needed to run the business.
Repair shops have experienced 20% efficiency gains, higher gross profit, and a 12% increase in sales than over the phone. Their customers consistently boast increased satisfaction, mentioning the software in online reviews.
The investment will be used for expanding Shop-Ware’s engineering, support, and sales teams to ramp the number of repair shops adopting the platform and speeding their onboarding period.
KEY QUOTES:
“Repair shops have to adapt quickly to the increased complexity of the cars they service. Shop-Ware brings automated, customized solutions to allow shops to thrive in business and inspire their customers. Our team is proud to serve the community of hard-working, intelligent professionals that make auto repair possible, and Insight Partners shares our passion for delivering best-in-class products and services that this industry needs to transform.”
— Shop-Ware founder and CEO Carolyn Coquillette
“With Shop-Ware, repair shop owners and technicians can maximize operational efficiencies and customer interaction using the company’s cloud-based management solution. We are excited to partner with Shop-Ware to further scale their best-in-class product and capitalize on this growing market opportunity.”
— Nikhil Sachdev, Managing Director at Insight Partners, who is joining Shop-Ware’s Board of Directors
