Siit announced it has officially launched an AI-based Service Desk solution for IT and internal operations teams. Along with the product debut, Siit also revealed it raised $5 million in a Seed round led by StageOne Ventures and Seventure Partners. This funding round will accelerate product development, expand market presence, and fuel Siit’s ambitious growth plans.
Traditional service desks have gained a reputation for being rigid, complex, and disconnected from other tools. This disconnect is evident in the common frustration employees experience when seeking help, only to be met with the dreaded question of whether a ticket was created.
Siit is an internal service management platform that utilizes advanced AI technology to revolutionize employee support and streamline operations. At its core, Siit utilizes large language models to automate routine tasks and assist employees efficiently. This platform seamlessly integrates with popular communication tools like Slack and Microsoft Teams, featuring an intelligent “invisible” ticketing system that simplifies request submissions and management. Siit’s robust workflow automation capabilities extend to crucial processes such as onboarding, offboarding, and internal approvals.
Siit also integrates a sophisticated knowledge management system, employing natural language processing to provide quick, accurate responses to employee queries. And with its multi-source integration capabilities, comprehensive data analytics, and customizable dashboards, Siit offers organizations deep insights into employee behavior and support trends.
Siit utilizes the power of AI to transform how businesses handle everything from requests and change management to incidents and asset tracking. And unlike legacy players that struggle to adapt by tacking on expensive add-ons, Siit is purpose-built to deliver a seamless, future-ready solution. Competing with industry giants like Jira Service Management and Freshservice, Siit empowers organizations to streamline operations without the burden of complexity or hidden costs, delivering innovation at a fraction of the price.
With this funding round, Siit plans to enhance its platform’s AI capabilities and expand its presence in the ITSM (IT Service Management) space. The company will also focus on strengthening its team by hiring top talent in engineering and go-to-market roles, positioning itself for accelerated growth and innovation.
Siit established itself as a top choice for enterprises of all sizes seeking scalable, user-friendly service desk solutions. Its growing client base includes leading companies such as Ramp, Qonto, Swile, and Gorgias.
The company co-founders Anthony Tobelaim (CPO) and Dimitri Cabete Jorge (CTO) have utilized their experience at Aircall to reinvent the internal ticketing industry by developing a powerful platform that serves SMBs, startups, and scaleups, and is now being adopted by enterprise companies.
KEY QUOTES:
“Traditional service desks have long been a source of frustration for employees, with rigid processes and disconnected tools that lead to inefficiencies and lost productivity. At Siit, we’ve reimagined the service desk from the ground up, leveraging cutting-edge AI and seamless integrations to transform what has traditionally been a pain point into a powerful driver of productivity and employee satisfaction. Our platform represents a significant shift in internal operations, empowering organizations to create intuitive, efficient support experiences that meet the demands of the modern workplace. We’re not just solving tickets – we’re revolutionizing how businesses approach employee support and paving the way for a more productive, engaged workforce.”
– Chalom Malka, co-founder & CEO of Siit
“Two key factors in our investment in Siit Firstly, the startup demonstrated exceptional founder-market fit, with the team’s experience as early employees in Aircall providing them with deep expertise and experience in the SME/SMB landscape. This alignment between the founders’ backgrounds and the market they’re targeting instills confidence in their ability to navigate challenges and capitalize on opportunities. Secondly, Siit’s focus aligns perfectly with the growth of digital native organizations which provide support to their employees via instant messaging tools like Slack and Microsoft Teams for day-to-day operations, Siit’s solutions are well-positioned to address the evolving needs of modern workplaces.”
– Aviad Ben-Laish Principal at StageOne Ventures
“Siit has cracked employee support with their intelligence to adapt processes to an issue still untouched. We’ve been impressed by their remarkable quality of execution and are excited to support their growth as they disrupt the market.”
– Guillaume Echaudemaison, Senior Associate at Seventure Partners
