SocialSurvey: This Startup Helps Drive Employee Behavior And Improve Customer Experiences

By Annie Baker ● May 10, 2019


Photo: SocialSurvey

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SocialSurvey, a San Ramon, California-based startup founded by Scott Harris and Scott Davido, has become synonymous with empowering businesses for driving employee behavior while improving customer experiences, online reputations, and revenues. And SocialSurvey’s unique player-integrated approach to customer feedback has been yielding powerful customer experience insights while amplifying online reviews, marketing automation, and local search rankings.

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“The reputation space is crowded and highly disjointed,” said SocialSurvey’s CEO Scott Harris. “Multi-location brands often invest in multiple products to support their online reviews, employee engagement, employee feedback and compliance monitoring, but still don’t drive meaningful improvement in customer experience. We solve all that in a single solution.”

Recently, SocialSurvey announced it raised $14.5 million in a new round of funding. This funding round was secured from Curtis Feeny and Jim McClean of Silicon Valley Data Capital (SVDC), Eric Filipek of Kennet Partners LLC, Greg Hitchan at Tri-Valley Ventures, and the ventures team at Wilson Sonsini Goodrich & Rosati.

“SocialSurvey captures that critical moment when an employee and customer interact like nothing we have seen. The impact on customer satisfaction and employee behavior is extremely special. We are thrilled to be partnered with this great group of people,” added Filipek.

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With this funding round, SocialSurvey is planning to expand its platform. And the company is going to scale into multiple business verticals.

“We’re thrilled to invest in SocialSurvey—it’s a very unique play in the market. SocialSurvey is creating a new experience category by consolidating various technologies into a single open platform that puts the enterprise in control. Who doesn’t want data in motion for driving business?” explained Feeny.

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